Campaign Account Specialist - East Hanover, NJ

The Campaign Account Specialist manages fulfillment for multiple consumer, HCP, DM, and Direct-to-Rep programs across various brands. This role builds strong relationships with clients, brand, marketing, and sales teams while identifying growth opportunities.

Key Responsibilities:

• Manage fulfillment for Consumer, HCP, Direct Mail (DM), Direct to Rep (DTR), and Direct to Physician (DTP) programs across multiple brands

• Act as primary contact for print intake process, print requests, and vendor coordination

• Oversee print & field asset management, including direct mail campaigns and list pulls

• Collaborate with creative agencies, brand teams, and marketing on campaign planning and execution

• Ensure compliance with regulatory guidelines (FDA, FUSE, PI, state-specific requirements)

• Lead program implementation, including timelines, inventory, quality checks, and launch logistics

• Liaise with Knipper and internal IT teams on material distribution, warehouse systems (MRC), and CRM programming

• Manage reporting, KPIs, inventory forecasting, and monthly metrics reviews

• Support escalations, change management, help desk tickets, and literature compliance tools

Additional Duties:

• Coordinate material distribution for field force, special shipments, and national sales meetings

• Maintain inventory control and rework SOPs for Prescribing Information updates

• Partner with field operations on lit code/brand code alignment

• BA/BS Degree or equivalent work
• 3+ years of experience with Fulfillment operations (DM and project implementations with experience managing a minimum of 3 implementations simultaneously.)
• Demonstrated ability to effectively manage multiple projects with competing priorities
• Effective at collaboration and communication with internal and external
• Pharmaceutical industry experience in fulfillment
• Proven proficiency in a teamwork
• Expert ability in managing the details to ensure quality and compliance
• High attention to detail and ability to follow through on escalations

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.