Clinical Operations Manager

As a Clinical Operations Manager, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

"You will be responsible for managing a local clinical team effectively, maximizing resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth.”

Management of the Clinical team through:

• Development of plans to support growth and career development of assigned Clinical Operations employees as well as manage the delivery of quality performance in line with their job description.
• Ensures staff development and performance feedback are provided through activities such as mentorship and career development
• Communicates team and individual goals and expectations to ensure direct reports understand their responsibilities
• Responsible for managing the performance of staff
• Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.
• May conduct assessment visits with staff as required by SOPs

Responsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual expectations by:

• Reviewing project tasks and timelines and assigning team members
• Schedules and reviews project tasks, provides leadership in the delivery of services to clients
• Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to accommodate projects while identifying potential impacts to the budget
• Leading Clinical Operations employees in the delivery of services to clients
• Ensuring staff fulfill their responsibilities in accordance with policies, procedures, SOPs, ICH-GCPs, and other relevant regulatory requirements
• Liaising with other functional managers to ensure consistency within the company
• Maintaining utilization of all Clinical Operations employees within department goals

Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable team by:

• Performing metric collection and data analysis to support continuous improvement in policies, procedures, and business process
• Identifying and implementing process improvements through review of clinical operations SOPs, processes;
• Leading task forces to implement process improvement initiatives
• Building teamwork and improving process and productivity by working within and across functional areas
• Be a point of escalation (internal) for resolution of issues and conflicts.
• Evaluates compliance of assigned Clinical Operations employees with systems and processes
• Provides support with proposal development and participates in client presentations and/or bid defense meetings, as required

Requirements

• Undergraduate degree or its international equivalent in clinical, science, or health-related field
• Substantial clinical trials development experience is required
• Experience supervising or managing professional staff in a clinical research environment required
• Has a good knowledge of Clinical Operations processes and systems.
• Understands interrelation of Clinical Operations functions within the department and across the full clinical trial process
• Ability to set expectations and monitor employee performance.
• Strong mentoring and leadership skills
• Ability to identify and hire strong candidates through hiring processes
• Comprehensive knowledge of SOPs, and other policies and processes required by functional managers.

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.