Clinical Supplies Specialist

As a Clinical Supplies Specialist you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

The Clinical Supplies Specialist is responsible for all operational aspects of kit supply to global site
locations, ensuring that all kits and miscellaneous supply orders are correct and delivered to investigator sites on time. Further the role will be responsible for the set-up and implementation of protocol specific logistics. They will monitor outbound and inbound shipments globally, following up on delays and other issues relevant to shipping activities in order to ensure client requirements are met. They will also carry out specific tasks relevant to the role as assigned by management.

• To ensure processes are carried out within agreed turnaround times and in accordance with documented procedures
• Ensuring ICON labs is compliant with industry and international regulations and procedures as they pertain to the shipping and receiving of materials
• Travel (approximately 10%) domestic and/or international.
• Liaise with stakeholders on issues involving kit supply.
• Review departmental operating issues with departmental leaders.
• Improve the department’s operational performance by introducing new ideas and concepts.
• Maintain oversight of kit production vendor including maintaining performance metrics and making timely recommendations to management.
• Complying with departmental SOPs and making updates as required to meet operational and regulatory requirements
• To assist in the preparation of relevant documented instructions to ensure investigators fully comprehend the laboratory requirements of the protocol.
• Contact couriers for required collection information based on protocol site lists.
• Select couriers and provide collection information to Project Management in timely manner.
• Document and research any issues with inbound deliveries or courier invoices/documentation.  
• Direct issues to relevant couriers or other contacts as required for clarification of the issue.
• Create Proforma / Commercial invoices based on the commodities of a particular shipment, as well as any country or client specifications.
• Liaise with client’s CRO or Importer regarding shipment notification or assisting their invoice requirements for an Import Permit.
• To prepare and ship supplies to sites or other destinations as required.
• Maintaining performance metrics and making timely recommendations to senior management if these requirements are not met
• Obtains pricing quotes from carriers on shipments and seeks cost effective methods.
• Attends inter-departmental and CLW risk assessment meetings to provide subject matter expert guidance to Project Managers on import and export regulations related to Kits and Specimen shipments.
• Works with quality assurance teams to investigate and process any quality issues, supporting the implementation of corrective and preventive actions.
• Supports QA team during sponsor audits providing relevant information to auditors for any Kit supply and Logistics related enquiries
• Auditing of vendor invoices to confirm accuracy in accordance with pricing agreements.
• Working with ICON finance team to process payments and ensure timely payments to vendors.
• Collaborates with ICON Procurement team to provide operational oversight to contract and pricing negotiations.
• Improving the global departments operational performance by introducing new ideas and concepts, with particular focus on new technologies and innovative solutions to kit supply challenges
• Responsibility for the Kit supply component of the Business Contingency Plan for ICON Central laboratories
• Perform additional responsibilities as requested by management

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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