Digital Health Enablement Manager

As a Digital Health enablement Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

This role is primarily responsible for enabling (i.e., evaluating, validating, readiness for implementation maintaining, enhancing) Digital Health (DH) data capture systems supporting clinical trial activities. The incumbent would primarily be required to provide a level of subject matter expertise in system implementation, validation, maintenance, and issue escalation

What you will be doing:

• Supports consolidation of business user requirements for each respective DH capability
• Assist in planning and execution of the validation qualification process for each supplier system
• Supports DH system onboarding and change control deliverables, reviewing System Development Lifecycle (SDLC) documentation, including supplier release notes and memos
• Help with DH data decision, standardization, integration, and ingestion landscapeGather early DH needs by continuous alignment on, support and enhancement of DH system requirements from business stakeholders
• Manage DH capability/supplier Intake requests to enable fit-for-purpose implementations
• Support development and management of end-to-end DH governance framework and associated documentation
• Establish and manage content of outward facing DH communications
• Participate in strategic projects implementing new DH capabilities
• Lead projects and/or workstreams actively engaging team members from start to closure
• Use project management tools for lean execution of a project
• Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties
• Continuously evaluate roadmap of each technology/vendor to align with the existing/future landscape and adjust/escalate where needed
• Interact with other application team leads which have interfaces with our DH applications

You are:

• Bachelor’s degree (University degree) or equivalent education/relevant experience required
• At least 6 years of operational experience in clinical trials with a pharmaceutical company and/or a CRO is required.
• Demonstrated knowledge of clinical development processes, global clinical operations, and strategic planning is required
• Demonstrate a passion for digital technologies and how these are implemented in clinical studies
• Demonstrated knowledge of industry best practices for supplier management is required
• Experience working for/with DH capability suppliers 
• Experience in developing use cases, user interface specifications and user requirement specification documents
• Ability to lead a project team independently
• Flourish in a fast-paced environment requiring excellent problem-solving skills, capacity to manage multi-project completion under short deadlines, demonstrate decision-making, presentation skills and the ability to communicate with clients and end users
• Ability to quickly understand complex systems and be able to explain them to varied stakeholders

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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