Director, Client Relationship Management

Director, Client Relationship Management

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Currently seeking a seasoned professional with a background in client relationship management, strong leadership skills, influence and negotiation experience and risk/escalation communication and management.  This individual is required to have experience in supporting business development, have experience expanding client relationships to include larger scope of work and have worked through commercial package offerings with such key accounts.

The mission of this position is to forge partnerships internally at ICON and externally with key accounts to provide portfolio-wide leadership of the account, work alongside our clients to provide new and innovative solutions to their challenges and help them bring important new drugs to market for the patients we jointly serve.

What you’ll be doing:

• Managing governance oversight of key accounts for the ICON Medical Imaging and Cardiac Safety Solutions
• Supporting business development account executives with proposals, bids, capabilities and strategy based on key account needs and new customers to the business
• Involved with the development of key account growth targets in both imaging and cardiac areas
• Contributing to the development of governance oversight tools, practices and standards in alignment with key account requirements and preferences
• Establishing new key accounts based on business alignment to new customer needs and pipeline
• Supporting project management and other functional areas on risk and escalation management and communication of mitigation strategies to key account leadership
• Responsible to identify strategic areas for collective business process improvements aligned with key account recommendations and competitive market knowledge and awareness
• Awareness of financial health of key accounts and taking action as needed to monitor and maintain financial strength between organizations
• Supporting financial discussions and negotiation for in and out of scope requests as required
• Overseeing external vendor partners and monitoring quality and contribution to IMC business and IMC sponsor partners

Your profile:

• Bachelor's degree or equivalent as above
• Previous experience in clinical research is preferred

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively

• Excellent communication and interpersonal skills, with the ability to interact professionally with internal and external key leaders
• Strong negotiation skills to manage expectations that benefit both IMC business and the customer needs

Requirements:

• Bachelor's degree or equivalent
• Proven Client Relationship Management Experience
• History in Project Management
• Awareness of Imaging and Cardiac process and endpoint support
• Experience with business development supporting requests for proposals, bid defense facilitation and presentation, commercial package review and negotiation
• Experience with external vendor management
• Understanding of financial business management

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply