Director, Clinical Operations

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

What you will be doing:

• As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs. Operational Excellence and Quality Responsible for oversight of overall functional quality, operational and financial delivery in line with departmental objectives, at the regional or country level.
• Ensure that staff assignments are adequate to meet corporate utilization and productivity targets at country/regional level.
• Ensure all Clinical Resources within assigned line are meeting or exceeding performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required.
• Ensure agreed corrective and preventative actions are implemented, and/or further training is received, as required.
• Proactively inform Senior Director and/or VP Clinical Operations of critical issues and corresponding corrective and preventative action plans; follow through to timely closure.
• Support the development of clinical functional and people manager trainings; hold trainings within clinical function as well as across other departments and functions, to enforce the current and changing paradigm of monitoring.
• Drive overall compliance with internal processes and requirements at team, country, or regional level as applicable.
• Provide the experience and ability to manage client programs at the functional level, as applicable, by serving as the clinical subject matter expert.
• Ensure that monitoring is conducted within budget to maintain departmental margin parameters and apply efficiencies within country/regional regulatory confines.
• Act as key contact for the country for operational questions and escalations, both internally and externally.
• Work towards Inspection Readiness at CRA and site level at all times.
• Understand ClinOps and ICON Key Performance metrics and how to ensure delivery against them.
• Use data outputs to measure against, and act upon, Key Performance metrics.Support departmental strategy.Talent, Leadership, Development & CultureRecognise and foster our culture of diversity and inclusion.
• Work with Talent Acquisition to ensure candidate pipeline feeds demands; ensure interview process is efficient and effective; and optimise timelines to productivity generation.
• Support Talent Acquisition through own network.
• Collaborate with 'feeder' department for CRAs to ensure steady flow of internal clinical talent pool.
• Develop a strong feedback culture, led by example and hold yourself and the People Leaders in your team accountable.
• Set expectations and goals, conduct timely and objective performance reviews and appraisals for direct team using a metrics-driven, as well as 360 feedbacks, approach.
• Drive a high-performance culture across the team using the appropriate tools. Be a champion of effective performance calibration reflecting differentiated contribution in terms of results achieved and competencies demonstrated.
• Use budget effectively to reward strong performance and ensure alignment to the market.
• Ensure that promotions across the team are fair and consistently based on performance and business needs.
• Establish a trusting and open two-way communication path with all reporting lines to provide and receive timely and relevant updates.
• Foster a culture of continuous development, set clear expectations with your People Leaders in terms of development of their teams, proactively identify development opportunities at team, country, or regional levels for your team members; partner with other functional directors to identify opportunities for cross-functional development.
• Reduce turnover by financial and non-financial retention measures.
• Act as a role model for the team - embrace ICON's Own It! Culture and always act as ICON's representative when you interact with your teamCoach and mentor COMs in your team or in other teams in the department.
• Identify and develop at least one successor.
• Develop key relationships with the wider business locally at country level, and through the global function; this includes, but is not limited to, global project management, clinical trial management, start-up, central and risk-based quality management, and decentralized trial functions.

To be successful in the role, you will have:

• Prior experience in people management and client facing role is mandatory
• A minimum of a BA/BS degree is required.
• Solid communication and computer skills required.
• Proficient in speaking and writing the country language and English language.
• Good written and oral communication skills

This role can be based in different countries in Europe including Spain, Romania, Bulgaria, Czech Republic

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.