Learning & Development Coordinator

Learning & Development Coordinator - Hybrid - Mexico City

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Learning & Development Coordinator to join our diverse and dynamic team. As a Learning & Development Coordinator at ICON, you will play a key role in driving the delivery and coordination of learning and development programs across the organization. You will ensure smooth execution of training initiatives, helping to foster a culture of growth and continuous learning for all employees.

What You Will Be Doing:

• Managing learning management system (LMS) updates and troubleshooting user issues.

• Working in ticketing system (ServiceNow) and ensuring the requests are managed in LMS.

• Tracking and reporting on participation and completion rates for training programs.

• Collaborating with internal teams to ensure seamless execution of learning initiatives.

Your Profile:

• Bachelor’s degree in Human Resources, Education, or a related field.

• 1+ year of experience in a learning and development or administrative role.

• Strong administrative, organizational and project coordination skills, with the ability to manage multiple tasks.

• Excellent communication skills and attention to detail.

• Proficiency in learning management systems (LMS) and Microsoft Office Suite (Excel expertise).

• Proficiency in ticketing platform/system, ServiceNow preferred.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply