JUMP TO CONTENT
Shortlist
search jobs Search
About the role ICON and you Application Process Day in the life Who we are

Manager, Project Operations

047678_2

About the role

This vacancy has now expired. Please click here to view live vacancies.
Manager, Project Operations
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. 
 
•The Project Operations (PO) team is the support and analysis group within the Clinical Research Planning (CRP) Department for ICON Clinical Research Division. The CRP Department’s role is to develop fit-for-purpose and efficient resourcing and planning solutions that can be utilized across ICON’s growing sponsor portfolio by the Project Management Department and other functions to effectively manage studies and ultimately improve Operational Metrics.
•PO is a group within the Clinical Research Planning Department. The objectives of the PO group are to support Project Managers by providing consistent tools, guidance, project support and training to the PM designed to improve the PMs’ ability to focus on overall management and planning and customer service. Project Operations Analysts provide a wide array of support activities ranging from the role of systems subject matter experts and primary systems users at the project level, a primary risk and quality monitor, assistance with vendor management, recruitment strategy support, and more.
•The role of the Manager, Project Operations is to provide effective management of a group of Analysts within the PO group within the Clinical Research Planning Department.
•The role may also include Project Operations Analyst tasks across a small portfolio of projects.
 
Overview of the Role
 
  • Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
  • As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
  • *Travel (approximately 25%) domestic and/or international.
  • Clients – Delivery to Customers, Building Relationships
  • *Maintain positive, strong working relationships with clients, vendors and staff.
  • Ensure that CRP has a strong presence within ICON.
  • *Be responsible for tools, analysis & training provided by the PO Group.
  • Attend bid defences/selling meetings as required.
  • *Ensure the office and its staff operates in a professional, service-orientated and client (internal & external) orientated manner.
  • Performance – Personal Effectiveness, Commercial Awareness, Robust Thinking
  • *Drive process improvement initiatives within PO, CRP and in the wider organisation
  • *Drive system performance, compliance & change within PO and CRP
  • *Ensure that study, department and employee performance is objectively & systematically measured. improved and reviewed on a regular basis
  • *May oversee reporting of projects to ensure they are projects conducted in an cost effective manner, meeting sponsor and expectations and in adherence with ICON KPIs & costs.
  • *Liaise with other managers, directors, VPs to improve the effectiveness of the organisation
  • *Comply with ICON’s project governance system; keep senior management informed of project/departmental status in relation to payment quality, cost and timelines.
  • Other duties as assigned
  • People – Leadership, Teamwork, Energising and Developing Others
  • * Responsible for performance management & review of all analysts under their jurisdiction.
  • * Complete goal setting and objectives, monitor progress and provide feedback and training to the Project Analysis Team.
  • *Ensure all necessary training is provided to his/her staff to improve their job performance and knowledge.
  • *Proactively, participate in the selection and recruitment of suitable and qualified staff.
  • Ensure local/team staff turnover levels are kept <15%.
  • *Act as mentor/role model for the CRP management group.
  • * Training, mentoring and coaching of staff under jurisdiction on their developmental needs.
 
Role Requirements
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Track record in successfully managing or mentoring teams or individuals in achieving their goals and implementing process improvements.
  • Good communication (written and oral), organizational, and influencing skills. Ability to build relationships with all levels of stakeholders. Ability to liaise successfully with all levels of management at ICON, vendors, and clients.
  • Good working knowledge of MS office package. Experience with Clinical Operational systems is a plus.
  • Due to the nature of this position it may be required for the employee to travel.  Therefore, dependent on the employee’s location, the employee may be required to possess a valid Passport or Drivers license.
  • US/LATAN/CAN: Minimum of 5 years’ experience of project management, scheduling, financial analysis or relevant pharmaceutical industry experience.
  • EU/APAC: Significant proven experience of project management, scheduling, financial analysis or relevant pharmaceutical industry experience.
  • Degree, or local equivalent, in medicine, science business or equivalent degree/experience
  • Professional Project Management or Clinical qualification.
Benefits of Working in ICON
 
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
 
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   
 
What’s Next?
 
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
 
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
 
 
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

Two medics at ICON clinical research clinic
The Strategic Role of Site Selection and Activation in Clinical Trials

Teaser label

Industry

Content type

Blogs

Publish date

07/07/2025

Summary

Precision at the Outset: The Strategic Role of Site Selection and Activation in Clinical Trials The success of any clinical trial begins well before the first patient is enrolled. Behind every sit

Teaser label

Explore the critical role of site selection and activation in clinical trials.

Read more
3 x Digital padlocks
The Role of Cybersecurity in Clinical Data Management

Teaser label

Industry

Content type

Blogs

Publish date

07/04/2025

Summary

Cybersecurity in Clinical Data Management In clinical research, data is both a vital asset and a significant responsibility. As trials become increasingly digitised and decentralised, the protectio

Teaser label

Learn about the critical role cybersecurity plays in an increasingly digital research environment.

Read more
Stethoscope on paper
Specialisations in Clinical Research: Finding Your Niche

Teaser label

Industry

Content type

Blogs

Publish date

07/03/2025

Summary

Finding the Specialisation for You Clinical research is a dynamic, multidisciplinary field that brings together scientific innovation, operational rigour and patient-centric thinking. While many

Teaser label

Explore the diverse specialisations in clinical research, from clinical operations to data management, regulatory affairs, and beyond.

Read more
View all

Similar jobs at ICON

Senior Learning & Development Coordinator

Salary

Location

Mexico, Mexico City

Department

Full Service - Corporate Support

Location

Mexico City

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Human Resources

Job Type

Permanent

Description

As part of the ICON University team, the Senior Learning and Development Coordinator is responsible for managing the end-to-end delivery of training programs, including scheduling, logistics, communic

Reference

JR132695

Expiry date

01/01/0001

Florencia Borello Taiana

Author

Florencia Borello Taiana
Florencia Borello Taiana

Author

Florencia Borello Taiana
Read more Shortlist Save this role
Read more Shortlist Save this role
IHCRA

Salary

Location

Mexico, Mexico City

Department

Clinical Monitoring

Real World Solutions

Location

Mexico City

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

We are currently seeking an IHCRA (In-House Clinical Research Associate) to join our diverse and dynamic team. As an IHCRA at ICON, you will play a pivotal role in supporting the execution and managem

Reference

JR132014

Expiry date

01/01/0001

Olivia Molina

Author

Olivia Molina
Olivia Molina

Author

Olivia Molina
Read more Shortlist Save this role
Read more Shortlist Save this role
Lab Analyst II

Salary

Location

US, Lenexa KCIB (PRA)

Department

Full Service - Early Clinical and Bioanalytical Solutions

Location

Lenexa

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Laboratory Support

Job Type

Permanent

Description

We are currently seeking a Lab Analyst II to join our diverse and dynamic team. As a Lab Analyst II at ICON, you will be responsible for performing intermediate-level laboratory tests and analyses to

Reference

JR131586

Expiry date

01/01/0001

Hanna Pitcairn

Author

Hanna Pitcairn
Hanna Pitcairn

Author

Hanna Pitcairn
Read more Shortlist Save this role
Read more Shortlist Save this role
Team Lead, Language Services

Salary

Location

Poland, Warsaw

Department

Language Services

Location

Sofia

Prague

Warsaw

Bucharest

Gdansk

Remote Working

Home or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

Project/ Program Management

Job Type

Permanent

Description

The Team Lead oversees a Language Services team of Localization Engineers and DTP Specialists. This team is supporting the translation and localization of clinical‑trial materials for internal and ext

Reference

JR127892

Expiry date

01/01/0001

Clodagh Finnegan

Author

Clodagh Finnegan
Clodagh Finnegan

Author

Clodagh Finnegan
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Clinical Data Manager

Salary

Location

Canada, United States

Department

Biometrics Roles

Location

Canada

United States

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Data Management

Clinical Data Scientist Lead

Clinical Systems

Data Standards Consultant

Job Type

Permanent

Description

As a Sr. Clinical Data Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Reference

2025-120902

Expiry date

01/01/0001

Brendan Hoey

Author

Brendan Hoey
Brendan Hoey

Author

Brendan Hoey
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior CTA

Salary

Location

United States

Department

Clinical Operations Roles

Location

United States

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

As a Senior CTA you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. The Clinical Trial Associate (CTA) supports the SSO Stu

Reference

2025-120873

Expiry date

01/01/0001

Kala Murphy

Author

Kala Murphy
Kala Murphy

Author

Kala Murphy
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above