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Manager, Quality Compliance

  1. Mexico
2025-118570
  1. Quality Assurance
  2. ICON Strategic Solutions

About the role

This vacancy has now expired. Please click here to view live vacancies.

Ensure effective management of Interactive Response Technology Quality Compliance activities of Compliance staff and individual projects during development and maintenance phases in a manner that ensures quality and efficiency.

What you will be doing:

  • Managing and maintaining the quality compliance program to ensure alignment with industry standards, regulations, and company policies.
  • Overseeing internal and external audits, including planning, execution, and follow-up on corrective actions to ensure continuous compliance.
  • Collaborating with cross-functional teams to integrate quality and compliance requirements into daily operations and project workflows.
  • Developing and implementing quality management systems (QMS) and ensuring continuous improvement of compliance processes.
  • Monitoring and reporting on compliance performance, including risk management and the identification of potential areas for improvement.
  • Ensuring that all staff are trained and aware of compliance requirements, regulations, and best practices through regular training sessions and updates.

You are:

  • Bachelor’s degree in quality management, regulatory affairs, or a related field is preferred, with extensive experience in quality compliance or quality assurance.
  • Proven experience in managing compliance programs, quality management systems, and audit processes within a regulated environment.
  • Strong leadership and team management skills, with the ability to guide cross-functional teams and maintain high standards of compliance.
  • Excellent communication and collaboration skills, with the ability to work effectively across departments and with external regulatory bodies.
  • Strong problem-solving abilities, with experience in identifying compliance risks and implementing corrective and preventive actions (CAPAs).
  • Detail-oriented and proactive, with a commitment to maintaining the highest quality standards and regulatory compliance


What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs
  • Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others



Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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