JUMP TO CONTENT
Shortlist
search jobs Search
About the role ICON and you Application Process Day in the life Who we are

Operations Recruitment Manager - Patient Recruitment & Site Support

017907_2

About the role

This vacancy has now expired. Please click here to view live vacancies.
Operations Recruitment Manager - Patient Recruitment & Site Support
 

The position is primarily accountable for the management, execution and timely delivery of tactics for patient and site-facing initiatives for a clinical trial as defined in the Statement of Work (SOW) developed by the Strategic Recruitment Manager. Tactics include, but are not limited to: patient recruitment, retention or compliance; Informed Consent; or site engagement.
This position acts as the interface with key GCO customers (Global Trial Manager (GTM), Local Trial Manager (LTM) and Site Manager (SM)), suppliers, and other stakeholders involved in the development, management, and dissemination of patient and site-facing tactics.
This position is responsible for maintaining the library of tools and tactics on the GCO portal, as well as maintaining documentation of business processes and quality standards for effective tactic development.

 
Roles & Responsibilities of the position
 

 
Develop a Project Plan based on the SOW for tools and tactics for a clinical trial as developed by the Strategic Recruitment Manager.
  • Manage execution phase of project:
  • Go to contract with vendors, as defined in SOW, with the help of Janssen R&D Procurement (JRP) and once a contract is obtained, go to PO
  • Provide the development of tools and tactics as listed in the SOW, including the content writing or the liaising with a vendor for content writing
  • Oversee the translations of tools and tactics as listed in the SOW
  • Facilitate the applicable central J&J compliance review process of tools and tactics; obtain and document the compliance approvals
  • Obtain and document local approval of tools and tactics by the local trial team
  • Obtain and document IRB/EC approval of tools and tactics, if needed
  • Manage the execution or the printing and distribution process of the approved tools and tactics
  • Manage the vendors involved, set clear expectations with the vendor regarding deliverables, timelines, costs, communication pathway, etc.
  • Control the timelines to meet the local submission process
  • Track the costs of the vendors involved and provide regular spending updates to the Strategic Recruitment Manager.
  • Execute different scenarios in recruitment tools and tactics management: amendments, rescue missions, added countries and sites, adaptive design, non-template requests, as defined in the updated SOW.
  • Serve as the liaison between the clinical trial team and suppliers, as appropriate.
  • Participate in critical study-related meetings, i.e., Study Management Team (SMT) meetings
  • Escalate implementation issues as defined by the departmental business processes
  • Maintain a library of tools, tactics and templates on the GCO portal, as well as FAQs regarding the deliverables
 
Job Requirements
  • At least 3 years of relevant experience in clinical trial execution with a pharmaceutical company and/or a CRO.
  • Expertise in the areas of drug development, clinical trial operations, and strategic planning.
  • Previous experience in clinical trial operations including the execution of study outreach, patient compliance and study support programs.
  • Strong planning and tracking skills, customer focused, well organized, detail oriented and capable of successfully managing multiple projects.
  • Excellent time, priority, and self management skills. Strong project management skills.
  • Strong team orientation; demonstrates initiative to solve problems and improve efficiency and/or customer service.
  • High-degree of proficiency in Microsoft Excel, PowerPoint and Word.
 

*LI-KT1
List #1

Day in the life

People talking in a meeting
Networking Strategies in Clinical Research

Teaser label

Industry

Content type

Blogs

Publish date

06/06/2025

Summary

Building Connections that Drive Progress In an industry where collaboration is critical to advancing science and improving patient outcomes, networking is more than a professional courtesy - it’s

Teaser label

Discover how strategic networking can strengthen collaboration, and support your clinical research career journey.

Read more
Blood cancer cells
Blood Cancer Day - Raising Awareness and Driving Change

Teaser label

Industry

Content type

Blogs

Publish date

05/29/2025

Summary

Blood Cancer Day Blood Cancer Day is a powerful reminder of the millions of individuals and families whose lives are affected by hematological malignancies every year. These diseases are complex,

Teaser label

Learn how clinical research is transforming the future for those affected by hematological cancers.

Read more
Silver ribbon
Recognising World Schizophrenia Day through Research and Compassion

Teaser label

Industry

Content type

Blogs

Publish date

05/22/2025

Summary

World Schizophrenia Awareness Day 2025 Every year on 24 May, World Schizophrenia Awareness Day offers a vital opportunity to raise awareness, dismantle stigma, and celebrate the strength of individ

Teaser label

Explore how ICON is advancing schizophrenia research and addressing stigma through clinical innovation.

Read more
View all

Similar jobs at ICON

Clinical Associate

Salary

Location

China, Shanghai

Location

Beijing

Shanghai

Remote Working

Home or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Operations

Job Type

Permanent

Description

We are currently seeking a Senior Clinical Associate to join our diverse and dynamic team. As a Senior Clinical Associate at ICON, you will play a critical role in overseeing and supporting the execut

Reference

JR131035

Expiry date

01/01/0001

Jessica Zhong

Author

Jessica Zhong
Jessica Zhong

Author

Jessica Zhong
Read more Shortlist Save this role
Read more Shortlist Save this role
(Sr.) CRA I/II

Salary

Location

Korea, South

Department

Clinical Monitoring

Location

South Korea

Seoul

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

(Sr.) CRA I or II, Home-based, South Korea As a (Sr.) CRA I or II you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.  

Reference

2025-120101

Expiry date

01/01/0001

Sonia Oh

Author

Sonia Oh
Sonia Oh

Author

Sonia Oh
Read more Shortlist Save this role
Read more Shortlist Save this role
Pharmacovigilance Associate (Brazil, Hybrid Mode)

Salary

Location

Brazil, Sao Paulo

Location

Sao Paulo

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Drug Safety

Job Type

Permanent

Description

We are currently seeking a Pharmacovigilance Associate to join our diverse and dynamic team. As a Pharmacovigilance Associate at ICON, you will play a vital role in monitoring and ensuring the safety

Reference

JR131552

Expiry date

01/01/0001

Florencia Pistolesi

Author

Florencia Pistolesi
Florencia Pistolesi

Author

Florencia Pistolesi
Read more Shortlist Save this role
Read more Shortlist Save this role
CRA II

Salary

Location

Brazil, Sao Paulo

Department

Clinical Monitoring

Location

Sao Paulo

Remote Working

Home or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I

Reference

JR131451

Expiry date

01/01/0001

Ana Lucia

Author

Ana Lucia
Ana Lucia

Author

Ana Lucia
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Data Manager

Salary

Location

Canada

Department

Biometrics Roles

Location

Canada

Business Area

ICON Strategic Solutions

Job Categories

Clinical Data Management

Clinical Data Scientist Lead

Clinical Systems

Data Standards Consultant

Job Type

Permanent

Description

As a Clinical Data Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. En tant que responsable des données clinique

Reference

2025-120354

Expiry date

01/01/0001

Brendan Hoey

Author

Brendan Hoey
Brendan Hoey

Author

Brendan Hoey
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Data Manager

Salary

Location

United States, Canada

Department

Biometrics Roles

Location

Canada

United States

Business Area

ICON Strategic Solutions

Job Categories

Clinical Data Management

Clinical Data Scientist Lead

Clinical Systems

Data Standards Consultant

Job Type

Permanent

Description

As a Clinical Data Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. En tant que responsable des données clinique

Reference

2025-120351

Expiry date

01/01/0001

Brendan Hoey

Author

Brendan Hoey
Brendan Hoey

Author

Brendan Hoey
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above