Patient Reimbursement Associate

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Clinical Research Lead Assistance  you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

The Clinical Research Lead Assistance provides support for Clinical Trials managed by the Investigator Engagement Organisation. Additional local responsibilities may be required as needed/appropriate for the local geography and/or to cover regional differences.

What you will be doing:

• Manage new vendor onboarding, including trial level vendor requests for proposals and work order execution.
• Act as the point of contact to study delivery teams for patient reimbursement related matters.
• Support trial set-up and programming of patient reimbursement systems and tools.
• Track and approve site and country opt-out requests for patient reimbursement.
• Manage escalations from global Specialist, Patient Reimbursement Customer
• Ensure compliance with global and local regulations, policies, and procedures.
• Contribute to the continuous improvement of our processes and strategies to enhance patient and investigator satisfaction with patient reimbursement tools

#LI-AS3

You are:

• Bachelor's degree in life sciences, business, or related field.
• At least one year of experience in clinical research, patient reimbursement, or vendor management.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.