At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Job Profile:
We have a unique opportunity within our commercial services group for a Manager, Client Engagement (Account Manager) to support with the accessibility and technical delivery of publications software accounts. This individual will have previous publications knowledge to be able to apply a more tailored approach to working with clients as well as implementing best practices and recommendations for the business.
Manage the client partnerships from initial engagement through to delivery of the projects to the ongoing account delivery, ensuring client satisfaction and reviewing opportunities for account growth.
Support with new business development, identifying leads and seeing new accounts join and feed through
Review account and project metrics and performance assessing new approaches and problem solving as required.
Act as an expert in your accounts being able to provide internal information to the supporting teams involved in the project/account.
You may be required to travel to attend in-person relevant events/meetings as required (roughly 10%)
You Are:
Experienced with publication plan management in the global environment; either agency, publishing or pharma experience.
Familiar with selling SaaS digital products.
Able to recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
Expected to recognize the importance of, and commit to fostering a culture of, process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Able to help drive sales efforts to achieve targets in new and existing accounts
Able to retain, manage and expand revenue with clients in assigned client tier, territory or grouping
Able to work collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive productivity and cost control
Able to ensure timely invoicing and revenue tracking and reporting
Able to manage pricing/margin of new proposals with the Project Management team.
Able to maintain a positive, results-oriented and engaging work environment
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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