Senior Client Services Associate, PCS

Senior Client Services Associate - Office or Home - India

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Senior Client Services Associate, PCS to join our diverse and dynamic team. As a Senior Client Services Associate, PCS at ICON, you will play a pivotal role in managing and enhancing our client relationships within the Patient and Clinical Services (PCS) sector. You will ensure exceptional service delivery, address client needs effectively, and contribute to the overall success of our client engagements through proactive support and coordination. The position involves leading and preparing complex client-focused proposals, budgets, and contracts for new business opportunities. The role requires strategic coordination across departments to ensure timely and high-quality proposal submissions aligned with business needs. Key responsibilities include chairing kick-off meetings, setting project strategies, liaising with sales and operational teams, negotiating with US/EMEA/APAC clients, and actively contributing to process development and initiatives.

What You Will Be Doing:

•    Adhere to the MRT department-specific proposal process

•    Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process

•    Set-up and lead project strategy meetings for key/non-key opportunities

•    Liaise with the appropriate personnel including sales, strategic proposal development and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority

•    Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions

•    Submit final proposal, on time, to client

•    Coordinate and participate in negotiations and discussions with clients as required

•    Lead single service bid difence and other client meetings as needed.  Support other Client Services and BD staff in multi-service bid defences.

•    Coordinate and prepare budgets and specifications for contracts for new business awards (where appropriate) 

•    Clarify contract specifications with the Manager, CCS, Project Manager; and/or Account Manager/Executive (where applicable)

•    Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments 

•    Train and mentor junior staff as appropriate and as designated by Manager

•    Develop and maintain filing and tracking tools in accordance with accepted practices

•    Comply with ICON administrative, training and human resources policies

•    Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties

 
Your Profile:

• Expertise in eCOA and COA Licensing
• Strong technical background in clinical technologies
• Proficiency in Microsoft Office tools
• Ability to adapt to change and competing priorities
• Strong collaboration, organizational skills
• Excellent work autonomy
• Excellent written and verbal English communication skills

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply