Senior Director, HRMs & HRSS -- Blue Bell, PA - Hybrid
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Senior Director, HR Managers & HR Shared Services to join our diverse and dynamic team. As a strategic and experienced leader, you will bring expertise in Human Resource Management Systems and Human Resource Shared Services to this critical role. Your primary focus will be overseeing the implementation, optimization, and management of HR Managers and HR Shared Services functions to enhance HR operations and service delivery across ICON. In addition, you will play a pivotal role in translating our Global HR Strategy into effective, compliant, and impactful regional HR strategies. You will lead high-performing HR operations teams, including HR Shared Services and Human Resource Managers, to deliver exceptional results in the Americas.
This role encompasses designing and executing global and regional HR people strategies, driving organizational change management, fostering strong employee and labor relations, managing risk, and championing continuous process improvement. Leveraging your ability to manage senior stakeholder relationships, navigate challenges with creativity and foresight, and lead geographically dispersed teams, you will be instrumental in advancing ICON’s strategic priorities. Success will also require a strong grasp of technology and automation, along with proven experience scaling remote teams across North and South America.
What You Will Be Doing:
Develop and execute a strategic vision for HR Managers and HR Shared Services, ensuring alignment with business goals and driving HR efficiency.
Lead the implementation, optimization, and management of HR Managers platforms to meet organizational needs and achieve operational excellence.
Oversee HR Shared Services functions, including service delivery models, process improvements, and high-quality HR service center operations.
Collaborate with IT and other departments to ensure seamless integration and address technical or operational system issues.
Provide leadership and guidance to HR Managers and HR Shared Services teams, fostering a culture of growth, innovation, and performance excellence.
Monitor and analyze KPIs to enhance service delivery and operational efficiency.
Ensure compliance with data protection regulations and HR policies while maintaining high standards of data integrity and security.
Stay informed about industry trends, emerging technologies, and best practices to continually improve HR Managers and HR Shared Services capabilities.
Your Profile:
A bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field is required. Advanced degrees or certifications, such as Certified Professional in HR or HRIS, are highly valued and strongly encouraged.
Extensive experience in HR Managers and HR Shared Services management, with a demonstrated ability to lead successful HR systems implementations and enhance HR service delivery.
A deep understanding of HR processes, systems, and technologies, coupled with the expertise to integrate and manage complex HR platforms and service delivery models effectively.
Proven leadership and management capabilities, with a talent for inspiring teams, driving meaningful change, and achieving ambitious organizational objectives.
Deep knowledge of US based benefit design and administration.
Strong analytical and problem-solving skills, with the ability to design and implement strategies that elevate HR operations and enhance service quality.
Proficiency in HR and HR Shared Services technologies, including experience managing HR system integrations, ensuring data security, and maintaining regulatory compliance.
Exceptional communication and interpersonal skills, with the ability to collaborate across departments and convey complex information clearly and effectively to stakeholders.
Outstanding organizational skills, with a proven ability to juggle multiple priorities and projects within a dynamic, fast-paced environment.
Experience managing HR teams across the United States, Canada, and Mexico.
Residence within a commutable distance of Blue Bell, PA, to foster collaboration and engagement with the team.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
