Senior Director, Pharmacovigilance & Safety Services

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Senior Director Pharmacovigilance and Safety Services EMEA

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a leader, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. 
• Travel (approximately 15%) domestic and/or international.
Leadership
• Define the strategy for the department (PV or SRG) within the overall framework of the PV growth initiative (or other initiative as relevant) and operationalize it with the support of the directors. 
• Communicate the strategy and the vision to the relevant stakeholders within and outside the department
• Get the team excited about the strategic vision and encourage contribution to ensure successful delivery as a team
• Review the strategic vision on a regular basis (at least annually) to ensure that it remains current and fit for purpose
• Attract, develop, engage and retain talent within the organization, by forming and leading high performing teams;
• Identify talents within your organization and create the opportunities for development that will ensure an internal pipeline for succession
• Oversee the department’s daily operations to ensure that expectations are clear, delivery is on point, quality is high, compliance is met and issues are proactively identified and managed. 
Innovation
• Partner with internal stakeholders to innovatively combine service offerings
• Foster a forward looking process improvement culture that leverages technology and innovation to streamline and make processes efficient and effective.
Customer focus
• Be knowledgeable of the market in order to anticipate and drive changes to ensure continued growth
• Partner with Business Development and the rest of the ICON organization, as required, to ensure continued growth of the service area.
• Create a “sales culture” in the department (everyone is in sales) which covers new opportunities as well as deepening and broadening existing business relationships
• Partner with clients, directly or through the management team, to understand their needs and devise and implement solutions that respond to those needs, anticipating those needs where possible.
• Be ultimately responsible for regulatory intelligence and compliance with existing regulations in all project work 
• Implement process, systems or resources changes as required as corrective actions following root cause analysis where issues are identified.
• Oversee daily operations to maximize customer satisfaction and engagement
• Serve as project director for assigned projects and programs, as applicable
• Lead and present at meetings and conferences as required
• Partner with the QPPVs as required
Business acumen
• Be familiar with the financial levers that ensure business success (profitability, cost control, margins, etc…) and partner with internal stakeholder to ensure that projects are run according to good financial and operational practices;
• Plan and manage resources proactively and in alignment with internal guidelines and contractual obligation to maximize client’s satisfaction within the project allocated budget. 
• Contribute to the annual budgeting process for the department
• Escalate, as appropriate, identified issues that impact financial results 
• Perform other activities as identified and requested by senior management

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.