Senior Manager, Clinical Operations

As a Senior Manager of Clinical Operations you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Manage and develop ICON employees to ensure high quality work performance and retention of high quality employees.
Specific accountabilities may vary by area of expertise:

• Develops plans to support growth and career development of assigned Clinical Operations employees as well as
  manage the delivery of quality performance in line with their job description.
• Ensures staff development and performance feedback are provided through activities such as mentorship and
  career development
• Communicates team and individual goals and expectations to ensure direct reports understand their
  responsibilities
• Responsible for managing the performance of staff, including providing input into salaries, bonuses as well as
  nominations for promotion.
• Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.
• May conduct assessment visits with staff as required by SOPs

Responsible for the management of resources and resource projections to ensure project teams are consistent with client
needs, expectations and contractual expectations by:

• Reviewing project tasks and timelines and assigning team members
• Determines level and type of employee resources to meet corporate/client/project objectives
• Schedules and reviews project tasks, provides leadership in the delivery of services to clients
• Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to accommodate projects while identifying potential impacts to the budget
• Leading Clinical Operations employees in the delivery of services to clients
• Ensuring staff fulfill their responsibilities in accordance with Icon's policies, procedures, SOPs, ICH-GCPs, and other relevant regulatory requirements
• Liaising with other functional managers to ensure consistency within the company
• Maintaining utilization of all Clinical Operations employees within department goals

Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable staff by:

• Performing metric collection and data analysis to support Icon’s continuous improvement in policies, procedures, and business process
• Identifying and implementing process improvements through review of clinical operations SOPs, processes; recommending improvement plans to senior management.
• Leading task forces to implement process improvement initiatives
• Building teamwork and improving process and productivity by working within and across functional areas

Be a point of escalation (internal) for resolution of issues and conflicts

Evaluates compliance of assigned Clinical Operations employees with Icon systems and processes

Provides support with proposal development and participates in client presentations and/or bid defense meetings, as required

Applied Knowledge Skills:

• Excellent written and oral communication.
• Has a good knowledge of Clinical Operations processes and systems.
• Understands interrelation of Clinical Operations functions within the department and across the full clinical trial process.
• Ability to set expectations and monitor employee performance.
• Strong mentoring and leadership skills.
• Ability to identify and hire strong candidates through hiring process
• Comprehensive knowledge of ICONs SOPs, WIs and other policies and processes required by functional managers.

Minimum Qualifications:

• Undergraduate degree or its international equivalent in clinical, science or health-related field from an accredited institution preferred. 

Experience:

• Substantial experience using computerized information systems including experience with PC-Windows, word processing and electronic spreadsheets required.
• Substantial clinical trials development experience is required.
• Experience supervising or managing professional staff in a clinical research environment required.
• Thorough knowledge of ICH and local regulatory authority regulations regarding drug research and development is required.
• Read, write, and speak fluent English; fluent in host country language required. 

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.