Senior Manager, Clinical Systems

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

General Summary
Provides functional leadership to direct reports including hiring, training, staff assignments, performance management, professional development
and coaching . Provides leadership, direction and high-level expertise in the implementation of business processes and quality initiatives in
accordance with corporate and departmental goals and appropriate governance policies, procedures and regulatory requirements. Achieves
goals and objectives within the framework of the company mission, policy and philosophy

Primary Responsibilities

• Coordinates activities and personnel and properly allocates resources.
• Contributes to resource projections and assigns staff resources to ensure project teams are consistent with client needs, expectations, and contractual obligations.
• Reviews project tasks and timelines and works with the project teams to ensure clinical system development activities are executed in a high-quality, timely manner.

Responsibilities:

• Recommends and implements clinical system development performance and productivity improvements to ensure optimal utilization of billable staff.
• Participates in development initiatives, including presentations and proposal development. 
• Plans and implements objectives for direct reports.
• Represents the department on company, division, or department-level process improvement initiatives.
• Provides expertise on clinical system development and escalation support, for issue resolution and contingency planning.
• Participates in internal/external audits and regulatory agency inspections as required.
• Responsible for recruitment activities such as reviewing CVs, candidate interviews, candidate selection process and onboarding new hires
• Strong knowledge of the design and development of company’s preferred system solutions
• Strong knowledge of clinical research guidance, including Food and Drug Administration (FDA), international regulatory agencies, international conference on harmonization (ICH), and good clinical practice (GCP)
• Good people management skills including coaching, interviewing, and Manager, Clinical Systems Senior Manager, Clinical Systems Associate Director, Clinical Systems Director, Clinical Systems Senior Director, Clinical Systems Executive Director, Clinical Systems providing feedback and recognition
• Excellent written and oral communication skills
• Good ability to manage technical staff and enhance individual performance; Develops and mentors clinical systems development staff to ensure high-quality work performance

To be successful in the role, you will have:

• Bachelor’s degree in a health or IT-related field*
• 10 years of relevant experience including 2 years in a leadership capacity. 
• Minimum of 5 years of CRO experience is required. 
• Budget and bid defense experience is required.
• Strong customer relationship management skills are required. Must have experience in a client-facing role working directly with sponsor.
• Effective communication and presentation skills are required. 
• Experience managing a remote team who are manager level employees is desired. 
• Strong analytical and problem-solving skills are required.
• Strong knowledge of Rave, Veeva CDMS, or other mainstream EDC systems.

* Equivalent combination of education, training, and relevant experience may be considered in place of the education and experience stated above. All
employees must read, write and speak fluent English and host country language.

Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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