Senior Manager, Project Operations

Senior Manager, Project Operations - Latvia, Riga Hybrid: Office/Remote

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Senior Manager, Project Operations to join our diverse and dynamic team. The Senior Manager, Project Operations serves as a client-facing and internal resource related to home health capabilities, presentations, and operations. Leveraging their operational knowledge and consultative abilities, the primary responsibility of this role is to engage with clients and internal stakeholders to describe and assess opportunities for conducting home health support within clinical trial protocols.

• Provide strategic input and operational feasibility review to proposals (RFls & RFPs) in response to client and internal requests.
• Collaborate with Business Development team members to seek understanding of client characteristics such as technical expertise, cost constraints and operational need.
• Provide home health input to proposal budgets and text via participation in strategic teleconferences or direct correspondence.
• May review budget assumptions and drivers to ensure operational feasibility.
• Advise and provide input into the global pricing algorithms - review and analysis of departmental hours by task to improve budgeting strategies, if requested.
• Interface with Senior Management, as well as other departmental heads, regarding strategic operational planning while meeting client and internal business requirements.
• Advise internal ICON leadership on emerging trends and client requests to facilitate departmental service growth and offerings.
• Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties.
• Generate, manage, & communicate reports and metrics, as may be required.
• Develop and improve training and educational materials for inter and intra departmental use, if requested.
• Represent ICON effectively and professionally in project calls, webinars, teleconferences and meetings.
• Comply with ICON administrative, training and human resources policies.
• Recognize, exemplify, and adhere to ICON's values, which center on our commitment to People, Clients, and Performance.

• Bachelor's Degree (preferably in life sciences or healthcare) or 10 years' industry experience
• Minimum 4 years home health experience or related experience required
• Experience presenting to pharmaceutical clients
• Knowledge of clinical trial terminology and practices highly desirable
• Awareness with ICH/GCP, IATA, HIPAA and other appropriate regulations, policies and
• Understanding and awareness of medical, country, and regional requirements for supporting clinical trial processes within the home setting desired.
• Ability and willingness to travel at least 10% of the time (international & domestic: fly and drive).

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply