Senior Manager, Project Resource Management

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Senior Manager, Project Resource Management
 

The following responsibilities are expected to be competently and independently performed under the direction of the head of the department, applying specialized knowledge gained through in-depth practical experience.

The PRM Senior Manager will directly contribute to the PRM department and share accountability for achieving department goals and objectives. The Senior Manager will work independently, taking only guidance and strategic direction from line management, and will be expected to provide training, guidance and oversight to other PRM staff, in either a direct or dotted-line management capacity.

Responsibilities

• Manage the proposal of and/or directly propose staff and provide CVs for potential projects, coordinating with functional counterparts and focusing on the skill sets required by the Sponsor and availability during the timeframe of the study. Base decisions on knowledge of best practices, but also exercising judgment based on thorough understanding of business implications. Provide clear and detailed information for inclusion in proposals.
• Provide managerial oversight of the content of the resource management database. Directly contribute to the maintenance and improvement of the accuracy of information stored in the resourcing database for the assigned staff pool, unfilled requirements, skills and all other PRM-maintained information. Ensure updates are submitted to the designated PRM colleagues in a timely manner and contain accurate information; Create or revise existing processes to optimize use of the resourcing database. Ensure optimization of assigned versus costed resources by carrying out a continuous review of resource allocation to projects and highlighting discrepancies.
• Accurately forecast future resource needs/resource availabilities, required skills, headcount to sell, and recovery and utilisation rates. Deliver data and information to Executive Management to influence operational and business strategies. Provide regular and ad hoc reports and analysis of data to inform decision-making.
• Resolve or recommend solutions to leadership for complex resourcing issues using knowledge of business implications of available solutions. Escalate resourcing issues and recommendations for resolution to executive management.
• Participate in corporate-level working group meetings on resource management systems and processes.  Be the leader and voice of ICO.

• Line management of PRM associates and managers.  Strive towards ensuring standardisation and consistency of process.  Build a high performing team.

• Ensure high quality resource forecasting, in collaboration with ICO Finance. 

• Be the POC for all resource management escalations and resolve issues with professionalism, efficiency and high quality.

• Be a strong partner and leader within the ICO Centralised Services team with a focus on continuous improvement, data analytics, people management and talent.

• Manage and directly contribute to the implementation of company policy, developing of procedures. Lead and execute departmental initiatives to improve overall business performance. Use best practices and knowledge of internal and external business issues to improve deliverables or services .
• Build strong relationships with functional counterparts, ensuring credibility for resourcing proposals, involvement in functional plans, and reliance upon data under your management.
• Provide leadership, training and mentoring to other department members. Line manage other department members as assigned.
• Undertake other reasonably related duties as may be assigned from time to time.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.