Senior Principal, Symphony Health

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role:

Symphony Health, part of the ICON plc family, is a team of curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times.

The Senior Principal role has primary responsibility for consulting with customers and salespeople to drive new business development of enterprise technology solutions to commercial organizations in the Life Science industry. Solutions are an amalgamation of data warehousing, patient tokenization, patient data integration, business intelligence, and master data management from the Technology Solutions practice area. The ability to include other complimentary Symphony consulting and data service capabilities to create a comprehensive end-to-end solution is required.   

Essential Duties and Responsibilities:

• Consults with customers and salespeople to drive new business development to meet quarterly and annual sales goals.  Meets with clients when called in by a National Account Director (NAD) to discuss, document, and fully understand specific needs identified by the NAD; determine if a standard product will meet the client needs or if a customized solution is required.

• Develops a technology centered approach to meet client objectives, including design and documentation, if a customized deliverable is required; effectively articulates the business value of proposed deliverable/solution through a formal client presentation and addressing objections.

• Leads new customer projects to ensure quality and timing of results by participating in the project kick-off and status meetings; ensuring a smooth transition to the Engagement Manager; provides consultation and leadership to the Engagement Manager and Consultants to ensure design, fulfillment, and execution of projects; presenting the final work product to the customer upon completion.

• Serves as the subject matter expert on enterprise technology solutions (e.g., data warehousing, patient tokenization, data integration, business intelligence, and master data management) to the customers Commercial team, to sales and other areas in the organization by educating internal resources on appropriate client-focused solutions.

• Provides informal training of other relevant Symphony personnel as part of normal course of business to ensure knowledge is shared and disseminated into the organization.

• Contributes to new product development for enterprise technology solutions that meets customer needs by identifying gaps in current offerings. Drives innovation through custom engagements with client including new product concepts and context solutions. Works with product managers and business unit team to translate unmet client requirements into business and functional specifications; participating in product design discussions and evaluating prototypes.

• Develops and maintains expert level knowledge of the enterprise technology solution practice area by staying up-to-date with client business needs and technology solutions options.   

What do you have?

• Expert level knowledge of the healthcare technology supporting commercial operations, sales process, and activities.

• Demonstrated ability to exceed sales goals.

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Strong knowledge of business intelligence (e.g. Qlik, Tableau), Cloud (e.g. AWS, Azure), data management (e.g. ETL, Redshift, Snowflake), Patient Tokenization, and MDM (e.g. Reltio, Informatica).

• Good knowledge of commercial regulatory issues including PRDP, PDMA and Aggregate Spend.

• Strong communication skills, including written and oral communication.

• Customer focused approach.

• Ability to work as part of a collaborative team.

• Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to  review related information to develop and evaluate options and implement solutions.

• Knowledge of product commercialization business models.

Travel Requirements:

• Candidate must be located in the Eastern half of the U.S and able to travel 40% to 60%.

Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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