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Shipping Administrator

010255_2

About the role

This vacancy has now expired. Please click here to view live vacancies.

*LI-AR2
 
SHIPPING ADMINISTRATOR
LIMERICK
 
Shipping Administrator is responsible for processing and coordinating shipment requests and assist of any documentation needed to complete the shipments. Provide customer service support to the organization by obtaining, analysing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
 
 
 
JOB FUNCTIONS/RESPONSIBILITIES
 
•             Take over some shipping admin queries from AEs as deal directly with sponsor.
•             Administrations and process of all iPad orders through online portal or manually.
•             Communication with 3rd party shipping companies regarding shipment failures and cancelations.
•             Coordinating iPad return and providing original documentation to 3rd party to organize returns.
•             Coordinating that all iPad shipments/ return are updates are updated on master reporting sheet.
•             Coordinating and guiding sponsor through iPad ordering process.
•             Administration of Apple ID account used for Helpdesk troubleshooting.
•             Administration and full access to Air watch for reporting and lost device wiping.
•             Administration of Shipping invoices.
•             Handling general shipping from AE’s and sites.
•             SME of iPod troubleshooting issues.
•             Responsible for updating Helpdesk with iPod troubleshooting manual.
•             Providing shipping reports to other departments.
•             Reporting lost stolen and broken devices.
•             Regular communication with 3rd party shipping companies regarding shipping issues, documentation and process changes.
•             Coordinating disposal and returns of faulty/broken devices.
 
EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS
 
•             Prior experience in mobile technology.
•             Experience in logistics.
•             Experience in mobile management systems would be an advantage.
•             Willingness to assume individual responsibility for own deliverables.C1 
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