Sr Mgr, Account Management, Global Med Comm/Pubs

Medical Communications Account Manager

Work Location: May work remotely anywhere in the US or Canada

At ICON, it’s our people set us apart.

ICON Global Medical Communications combines strategic consulting with delivery of innovative, insightful, and impactful tactics to optimize communication of your product’s clinical value to a variety of external stakeholders.

We aim to be the best strategic medical communications company and scientific content partner in the world.  We have committed ourselves to achieving this mission by leading the industry in quality, service, and innovation…Would you like to join our team?

We are looking for passionate, resilient, and inspiring individuals to join our team. As the Account Manager, you will be responsible for overseeing all aspects of your account(s) from concept through completion. You are the lead client-facing contact responsible for the client relationship, account maintenance, and business development opportunities.  The Account Management also provides cross-functional support and contributes to leading ICON's efforts to drive business opportunities in new and existing client accounts across Access, Commercialization, and Communications. This role provides critical subject matter expertise in medical communications to internal teams or clients directly to assure delivery excellence.   

The role

• Responsible for working with your internal team members to ensure that each project is delivered with the highest scientific quality, within agreed timelines and client budgets.
• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs
• As a Manager, the employee is expected to recognize the importance of, and create a culture of, process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
• Performs a leadership role in ensuring managers and staff are communicating and coordinating efforts to provide superior services to internal and external customers
• Has strong understanding of Medical Communication industry for publication planning and medical affairs
• Provide subject-matter expertise to staff or clients directly on industry trends, best practices, strategy, innovative programming, and other relevant strategic topics in market access and reimbursement or medical communications
• Collaborate with colleagues across the ACC organization to make introductions, identify sales leads, and coordinate and share subject matter expertise to ensure excellence in delivery and client satisfaction
• Lead sales efforts to achieve targets in new and existing accounts
• Lead for any AOR RFPs for future growth opportunities with current clients and lead for RFPs for future clients as needed including strategy for presenting ICON to client slide development and response to questions
• Develop Account Services team vision and strategy in conjunction with leadership to meet sales quotas
• Retain, manage, and expand revenue with current clients and onboard new clients as necessary
• Collaborate across other teams in the division to develop new project types and to utilize shared resources in an effective manner
• Work collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive productivity and cost control
• Resource planning for scientific and account services staff supporting client team
• Main client contact for all team issues, performance, quality, etc
• Oversee all financial, revenue tracking, pipeline and reporting for client team
• Manage pricing/margin of new proposals with the Project Management team
• Conduct review of proposals from Account team prior to finalization to ensure specifications are accurate and pricing is appropriate
• Develops all complex SOWs in line with ICON Commercial Affairs expectations
• Initiate, contributes, and monitors client contracts for negotiation and renewals in line with ICON legal
• Maintains a positive, results oriented and engaging work environment
• *Travel (approximately 25%) domestic and/or international
• Participate in industry meetings and events

What you need:

• Bachelor's Level Degree
• Previous experience autonomously owning a client relationship for one or more products
• Experience within Medical Communications industry for publication planning and medical affairs communications