As a Study Manager (SM), you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
A Study Manager (SM) is a key member of the Global Study Team contributing to delivering the clinical study to time, cost and quality, and ensuring inspection readiness by taking an oversight over study eTMF completeness.
This role was implemented to have a broader impact on the business, by driving continuous improvement initiatives within their remit of expertise, sharing best practices across business, with a focus on increasing operational delivery efficiency.
What you will be doing:
- Works in close partnership with the Study Delivery Lead (SDL) on end-to-end operational study delivery activities, from study setup to study archival, with the focus on setting up, maintaining and ensuring completeness of internal systems / databases / tracking tools and project plans (CSAP).
- Works cross-functionally, with internal and external partners, on clinical study management activities, as agreed with the Study Delivery Lead, for in-house and outsourced studies across all phases and therapeutic areas, in accordance with Study Team Operating Model (STOM), current clinical study regulations and procedures, policies, best practices and standards, and plays a key role in successful study delivery, providing subject matter expertise across key processes and systems throughout the life cycle of the study.
- Responsible for monitoring study conduct and progress, identifying, resolving and escalating risks/issues which may impact delivery of the study to the necessary quality, timeline and budget objectives.
- Responsible for reviewing key clinical documents, including the Protocol and Informed Consent Forms, and leading development of study plans (e.g. Monitoring Plan, Vendor Management Plan, Protocol Deviation Management Plan, Risk Management Plan, Communication Plan etc.) for external and internal use in assigned studies.
- Responsible for facilitating and maintaining interactions and meetings with internal (including but not limited to regulatory, LOC, quality assurance, Monitors meeting) and external partners (including CROs and third-party vendors) to ensure the successful delivery of assigned studies.
- Responsible for vendor management and CRO oversight, acting as a primary point of contact, overseeing study-specific deliverables, ensuring continued monitoring and timely delivery of activities delegated to third parties.
- Responsible for country oversight, acting as a primary point of contact, tracking of recruitment progress, data completeness and compliance, overseeing protocol deviations, risks, regulatory approvals and import license status.
- Responsible for coordinating study-related activities and managing study team's communication – meetings (preparation, scheduling, meeting minutes), info-spaces, newsletters, action logs, communication plans, team lists.
- Responsible for overseeing delivery of clinical supplies, investigational products and all study materials provided by the client or external service providers and communicating issues/risks to continuity of supplies and proposing solutions as appropriate.
- Responsible for data oversight to ensure the study is inspection ready at all times, including oversight of eTMF completeness (eTMF setup, periodic reviews, following up on missing documents, Safety Reports Dissemination), and assure that all eTMF documents are complete and verified for quality.
- Responsible for budget oversight – managing Task / Change Orders, expenses, tracking updates, checking consistency between systems and agreements and escalating issues to the SDL.
- Actively contributes to the squads (potential Scrum Master role in the Global Study Team) and acts as a mediator by breaking down barriers, strengthening team dynamics, building business agility and embracing change.
- Responsible for performing full set of activities without assistance and has the ability, and the seniority, to support any types of studies and activities which require clinical trial expertise with limited instructions from the SDL.
- Acts as a mentor for less experienced colleagues.
You are an individual with the following:
- Education Requirements (minimum expected):
- University degree or equivalent, preferably in medical or biological science or discipline associated with clinical studies
- Job Related Experience (minimum requirements):
- At least 3+ years of relevant work experience in a pharmaceutical/scientific environment.
- Knowledge of clinical trials, drug development process.
- Excellent knowledge of ICH-GCP, clinical study delivery process, including regulations, operational best practices, industry standards. Well familiar with key systems used in clinical trial delivery. Experience in using Trial Master File industry accepted standard.
- Strong project management skills (preferably with analytical / financial skills) and good leadership skills.
- Excellent verbal and written communication.
- Excellent communication and relationship building skills, including external service provider management skills.
Other Job-Related Skills:
- Excellent knowledge of, and skills in applying, applicable clinical trial regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonisation (ICH) guidelines.
- Ability to manage multiple competing priorities within various clinical studies with good planning, time management and prioritization skills.
- Ability to think independently, analyse and solve problems systematically and creatively, and to take a risk-based approach.
- A confirmed level of expertise and seniority within the area and function.
- Logical / analytical thinking and an inclination to spot patterns and outliers. Quality mindset, critical sense, attention to details, effective training and mentoring skills.
- Very good understanding of the principles of project planning and management.
- Knowledge of project finance and accounting principles in order to understand budget, invoices, cross-charges and expense reports.
- Excellent comprehension of Microsoft Office tools (Excel, PowerPoint, Word, Outlook, etc.). Knowledge of advanced Excel, timelines/budget tracking systems and clinical trial management systems.
- Excellent stakeholder management and communication skills (oral and written), outstanding interpersonal skills.
- Excellent networking capabilities and ability to influence and manage stakeholders at all levels of the organization, ability to facilitate and lead cross-functional meetings, challenge status quo and inefficient ways of working and be comfortable in a mediator role.
- Results driven and efficient. Motivated and dynamic personality. Able to evolve in a changing and challenging environment, coach the study team members to focus on value, building business agility and embracing change.
- Ability to adjust to work in cross-functional squads in the agile model.
- Team spirit and ability to work across cultures and geographies with a high awareness and understanding of cultural differences.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others
Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
https://careers.iconplc.com/reasonable-accommodations
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
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