Business Analyst I

Deliver operational aspects of partnerships, both internal and external, across all global development
divisions and service providers. Services provided will include administration and management of central systems and processes, liaising between global development stakeholders, service providers, and supporting business functions to resolve system issues, fulfill data requests, reconcile data discrepancies, support the on and offboarding processes for provider resources, and contribute to process improvement efforts within partnerships as needed.

• Generate, and distribute centralized reports including service requests, training, compliance, etc.
• Management of on- and off boarding activation, liaise with IT for issues
• Track and follow up on resolution of system issues and liaise with cross functional stakeholders to
ensure data consistency in connected resource systems
• Manage and triage the inquiries from business sponsors by maintaining inbox and Q&A tool
• Serve as an IT interface for system issues and drive issues to resolution
• Template creation/management for communication (including presentations, meetings, etc.)
• Generate, reconcile, and share reports and metrics related to Partnership
• Support presentations and external meetings by preparing data, creating contents, and tracking
documents
• Manage access to relevant sites for user community and maintain distribution lists
• Contribute to the development of manuals, plans and other documentation.

• Associate or bachelor's degree preferred. 2-5 years of relevant work experience preferred,
  however; other relevant experience, training, and skills may be considered by hiring manager.
•  Proficient in organization and project planning skills.
• Clear and concise written and verbal communication skills.
• Experience in developing presentations and presenting key information to stakeholders.
• Proficient in independent time management.
• Ability to understand key information required to plan and track deliverables and timelines.
• Ability to work well in a dynamic environment and to prioritize and respond to changing needs.
• Proficient in Microsoft Office applications and other systems and technologies skills.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.