Business Operations Assistant - Home Based (US)

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

What you will be doing: 

The PDO Business Operations Assistance services will primarily support the Global Trial Leaders (GTL) in all aspects of eMarketplace for PDO managed trials, both in-house and outsourced trials, and in working with all types of strategic partners and vendors. GTLs across therapeutic areas will be supported and the services will provide subject matter expertise in the financial system from the initial PO generation through trial/PO closures.
Services scope and deliverables include but are not limited to: initial requests in eMarketplace for POs for all new studies, working directly with procurement to maintain good status with payments and POs, invoice resolution, PO reassignments, PO tracking reports to study teams, analysis and follow-up on Change Orders and Notifications, including updating the PO amounts, and reconciliation with original work orders and subsequent change orders.
Additional services and deliverables may include support for the GTL in other systems such as; eMP Contracting, Request Navigator (HCC EMEA), Totality (Descriptive IDs only), system access requests for eMarketplace/Ariba, and study status reports for ICD, Lynx (EMEA), and Ariba.

• Study specific budget management and documentation as it relates to vendor management and oversight of all POs, including finalization, distribution, and closeout.
• Coordinate all eMarketplace/Ariba, eMarketplace Contracting, and Request Navigator activities.
• Liaise with AskGS (Procurement, Accounts Payable, Totality) provide resolution to eMP/Ariba Issues, errors, and mismatches.
• Request vendor submission of corrected invoices, associated credit memos, and work with Accounts Payable on invoice resolution and updating financial details in support of the GTL.
• Complete PO migration and reassignment activities for applicable vendors.
• Follow-up and report on internal and external outcome of meetings as it relates to a trials OOPs and update eMP requests as needed.
• Maintain key eMP specific information including subject matter expert (SME) list, General Ledger (GL) codes, and Purchasing Units to provide guidance to GTLs.
• Train and instruct stakeholders on eMP, eMarketplace Contracting, UCT, Totality, Request Navigator, and eMP End-to-End process.
• Participate in GD initiatives as assigned.

What you need to have: 

• Associate degree (or equivalent) required and 2-3 years relevant work experience. Bachelor’s degree preferred; however, other relevant experiences and skills may be considered.
• Excellent organization skills, excellent written and verbal communication skills. Excellent independent time management skills. Proven ability to plan and track deliverables and timelines.
• Ability to work well in a dynamic environment and able to prioritize and respond to changing needs of the business.
• Previous experience in working with Ariba (or similar) system
• Experience with PO creation process
• Financial/administrative background
• Ability to work on multiple systems and understand how they connect
  
• Proficient Microsoft Office applications and use of Internet, EXCEL, POWERPOINT, WORD
• Located on East Coast 
• To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status

Position is remote from home in US East Coast  

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.