Business Operations Specialist - Patient Engagement

As a Business Operations Specialist - Patient Engagement you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Hybrid Role: This will have 2-3 days on-site in our West Point, PA Office. 

What you will be doing:

Responsible for coordinating and executing departmental initiatives related to digital, data, and patient engagement activities. This role supports the Patient Innovation & Engagement Strategy Lead by implementing strategic solutions that integrate the patient voice into decision-making processes and enhance the patient experience. The coordinator collaborates with internal stakeholders and team members to ensure successful execution of projects and initiatives.

Duties, Responsibilities, Activities:

• Project Support: Assist the Strategy Lead in key projects such as search engine optimization, action memo portal, data lake, etc.
• Tools and Reporting: Utilize Microsoft tools, Teams functionality, and Smartsheet to create reports, dashboards, and track deliverables.
• Meeting Support: Provide support for key internal meetings as needed.
• Patient Engagement Activities: Support patient engagement activities, including patient journeys, patient dialogues, webcasts, and global patient day.
• Communication and Collaboration: Collaborate with the communications team to execute initiatives, track progress, and provide status updates.
• Legal and Compliance: Engage with legal and compliance teams to ensure adherence to guidelines and obtain necessary guidance for projects.
• Coordination and Support: Coordinate and provide support to patient engagement leads as required and approved by the lead.
• Metrics and Reporting: Maintain and develop trackers, create dashboards to monitor team activities, and report key metrics.
• Project Execution: Manage end-to-end processes of project execution and delivery, ensuring successful completion and on-time delivery.
• Stakeholder Engagement: Establish and maintain trusted relationships with internal and external

Requirements:

• Education and Experience: Bachelor's degree in a relevant field required.
• Project management/Project Specialist experience is highly preferred.
• Technical Skills: Strong knowledge and understanding of computer systems, software applications, and network protocols. Tech-savvy mindset with a passion for staying updated with technological advancements.
• Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical users and collaborate with diverse stakeholders.
• Organization and Time Management: Strong organizational and time management skills to prioritize tasks effectively and manage multiple projects.
• Cross-Functional Collaboration: Experience working on cross-functional and matrix teams, ability to collaborate effectively with internal and external stakeholders.
• Pharma Landscape Knowledge: Knowledge of the pharmaceutical industry and its broad landscape.
• Patient Engagement Experience: Experience working in patient engagement or supporting large- scale projects is preferred.
• Interpersonal Skills: Excellent interpersonal skills, including cultural awareness, ability to provide and receive constructive feedback, and building relationships with internal and external customers.
• Independence and Problem-Solving: Ability to work independently with minimal direction, demonstrate resourcefulness, and seek proactive solutions to problems.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.