Clinical Operations Manager (COM)

As a Clinical Operations Manager (COM) you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

We are seeking a highly experienced and detail-oriented Clinical Operations Manager (COM) to lead and oversee clinical trial operations at the country level. This role is critical in ensuring the successful execution of clinical trials, maintaining regulatory and financial compliance, and driving operational excellence across all phases of study start-up and execution.

What you will be doing:

• Own and manage country and site budgets, including forecasting and reconciliation.
• Lead the development, negotiation, and completion of Clinical Trial Research Agreements (CTRA).
• Oversee clinical research-related payments and ensure timely reconciliation at study close-out.
• Maintain financial systems and ensure compliance with FCPA, DPS/OFAC regulations.
• Manage country-level submissions and approvals for assigned protocols.
• Develop and translate local language materials, including informed consent forms.
• Liaise with IRB/IEC and regulatory authorities.
• Ensure quality and compliance across assigned protocols.
• Collaborate with cross-functional teams (CRM, CRA, CTC, Finance, Legal) to meet country deliverables.
• Align timelines with regional operations and support local vendors.
• Manage clinical and ancillary supplies, import/export requirements, and insurance processes.
• Maintain accurate country-level data in clinical and financial systems.
• Influence internal and external stakeholders to meet budget and payment timelines.
• Partner with internal departments and external vendors to ensure successful trial execution.

You are:

• 5–7 years of clinical research experience.
• Bachelor’s degree in Business, Finance, Administration, Life Sciences, or a related healthcare field.
• Fluency in English and the local language.
• Strong experience in clinical project management and coordination.
• Deep understanding of clinical, regulatory, and financial systems and metrics.
• Extensive knowledge of local regulatory environments and approval processes.
• Excellent communication, leadership, and negotiation skills.
• Ability to manage multiple protocols and deliverables simultaneously.
• Comfortable working in remote and virtual environments.
• Strong financial acumen and understanding of accounting procedures.
• Proven organizational and problem-solving skills.
• Demonstrated leadership behaviors: Ethics & Integrity, Customer Focus, Results Orientation, and Collaboration.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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