CRPM Manager

Job Title: Site Mobilisation Manager

Location: Europe or USA

At ICON, it's our people that set us apart

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry! Are you one of them?

At ICON, we have an incredible opportunity for a Site Mobilisation Manager to join the team in our Leopardstown, Dublin 18 location.

The Role:

The Site Mobilization Manager will be responsible for managing the process of onboarding for any new sites joining the Accellacare network within ICON. This role will work with sites to ensure they are properly set up as members of the ICON global site network and will be meeting regularly with them to ensure they are hitting the goals outlined as requirements of being a part of Accellacare. This person will be a major point of contact for sites during the first 6-12 months after a site is onboarded to Accellacare and will work with other ICON site operations team members to ensure sites have the resources they need to be successful on ICON trials. This is a global role, with particular emphasis in US and EMEA regions. This is a full time role that will report directly to the Senior Director, Mobilization at ICON and may grow into a people manager role as the Mobilization team expands.

• Manage site onboarding process, including maintenance of site application and support of due diligence efforts
• Assist Mobilization team with on-site evaluations of potential sites, utilizing a detailed checklist to assess current state of sites prior to approval for onboarding to Accellacare network (travel requirement up to 30%)
• Hold relationship calls monthly with each site onboarded throughout the first 12 months of sites joining the Accellacare network, with a specific emphasis on provision of resources to each site and holding the sites to agreed-upon target metrics
• Provide detailed reporting on sites' performance on ICON studies to Senior Director by outlining key KPIs for each site including but not limited to: number of ICON screens, number of ICON randomizations, study start-up timelines, and number of queries
• Work with Senior Director on mitigation strategies for sites that fall behind target metrics and lead implementation of those strategies when required
• Support technology adoption for new sites to Accellacare network to ensure site metrics including patient database are accessible to ICON with respect to potential bids by the commercial team
• Meet with Senior Director, Mobilization on a weekly basis outlining progress towards key deliverables and KPIs

Job Competencies:

• At least 4-6 years' experience in clinical research is required, preferably at a site or in a site-facing role within a CRO, pharmaceutical company, or related organization
• Bachelor's or equivalent degree is required at minimum
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, etc.
• Strong at detail management and process-driven
• Strong writing ability is required
• Previous experience with client relationship management is preferred
• Ability to review data and understand reporting is required
• Previous people management experience is not required but strongly preferred