eCOA Analyst

As a eCOA Analyst you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What will you be doing?

• The eCOA Analyst will mainly support activities related to setting up PRO questionnaires, diaries, and other COA on technologies supported by the Digital Health CoE.
• EBIS Digital Health CoE ensures various technologies used within clinical studies are study-specific (e.g., relevant for study design, country, language), validated, and compliant.
• Technologies / Services may include eCOA, pCOA e-Informed Consent, iSTEP, and apps for ePRO collection.
• The eCOA Analyst will be required to have a good knowledge of clinical research and the use of technologies within clinical trials.
• Provide support to Digital Health Managers/Specialists regarding UAT scripts, review, and testing.
• Assist in research and information gathering regarding copyright requirements, licensing and user agreement requirements for instruments, such as COAs and cognitive batteries
• Establish language availability and translations methodology for trial participant instruments, such as questionnaires and diaries
• Manage Best Practices documents for Copyright, Translations and Printing, and assist with the development of other standardization documents and procedures
• Assist with inspection readiness activities, as needed
• Assist in Conducting Lessons Learned sessions following the completion of start-up activities, and, as necessary, throughout other phases of the clinical development process
• Assist team with vTMF activities across EBIS Digital Health CoE
• Monitor key performance indicators (KPIs) for services provided by suppliers and track metrics
• Effectively support the study team in close-out/deactivation of systems
• Maintain an awareness of industry benchmarks and evaluate innovative new technologies to ensure the Digital Health CoE's processes are at the ‘best practice’ level of performance.

• Bachelor’s degree (University degree) or equivalent, or 2+ years of relevant experience.
• Minimum of 2+ years working in a pharmaceutical company and/or a Contract Research Organization (CRO), or other equivalent exposure to clinical research.
• Expertise working with clinical technologies, such as eCOA/COA, ePRO, Imaging, ECG, Direct to Patient, Telemedicine, Actigraphy, etc
• Strong project management skills.
• Strong listening, oral and written communication skills.
• The ability to facilitate interactive sessions with the business and functional personnel.
• Ability to track, monitor and communicate relevant issues and risks and suggest alternative approaches/recommendations.
• Ability to work independently and to involve management when needed.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.