At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Healthcare Intelligence Experts.
Symphony Health, part of the ICON plc family, comprises curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow.
Symphony Health is seeking an Engagement Consultant in the Enterprise Platforms & Analytics group (Connected PHORCE) within their growing Consulting practice due to increased client demand for BI applications, master data management, cloud-hosting, and data integration services. By leveraging Symphony’s comprehensive data assets, Vantage applications, HealthCloud platform, Customer Master, and data integration capabilities, the Connected PHORCE Practice offers customized, technology-enabled services to biopharmaceutical companies.
What will you do?
The Engagement Consultant (EC) is responsible for effective and efficient implementation of custom software solutions for biopharmaceutical clients, leveraging SHS core platforms. Acting as the key client interface for Customer Master, Symphony Health’s MDM solution, the EC is directly responsible for ensuring client satisfaction and achieving project profitability objectives.
Specifically, the Engagement Consultant will work with Customer Master clients to:
Kickoff an engagement by reviewing scope, defining a timeline and key stakeholders, creating a rollout strategy and communication plan; when a Program Manager is assigned on larger engagements, work within the engagement team and project manage the Customer Master specific deliverables
Function as the key client interface and project manager ensuring successful project execution.
Manage iterative releases by tracking a backlog, hours spent and hours remaining, keeping the engagement within scope and timelines
Gather and document client requirements including data flows, customer matching rules, best of breed rules etc.
Document client’s data sources, data lineage, data mapping, and data dictionary.
Identify all data dependencies, both internal Symphony data and external feeds, either client-provided or 3rd party vendor sourced, document latency, frequency and quality requirements
Provide oversight to Customer Master Developers, QC deliveries prior to client release.
Coordinate requirements for enhancements in the core Customer Master product
Work collaboratively to establish a vision for the future state of the client’s MDM solution; provide a gap analysis of current state vs future state emphasizing Symphony’s capabilities to close the gaps
Keep the client apprised of all updates in application functionality
For application rollouts, create training content, schedule and deliver training and follow-up with any inquiries.
Provide feedback to Development Manager on improvements in development, testing, scheduling or best practices.
Assist in investigation of client reported issues regarding either data or application functionality.
Participate and/or lead tracking of all MDM projects in the pipeline; partner with Sales to indicate resource availability, timing, and scope for custom projects
Responsible for project-level profitability. Responsible for ensuring that the engagement is completed successfully and within the project budget. The EC will effectively manage project scope and resources to “deliver as committed”.
Support Principals when writing compelling proposals and support the growth of the practice.
Support and direct Data Analyst in the execution of regularly scheduled tasks around MDM processes.
The ideal candidate will have experience in Commercial Operations or a professional services firm providing Commercial Data Warehouse services to companies within the biopharmaceutical industry. This resource will be responsible for timely, high quality, and efficient MDM.
Effective and polished communication skills are required to engage with clients to understand their needs, document requirements, and ensure delivery excellence.
This resource will have a proven track record of leading project teams and delivery excellence. Demonstrated ability to work collaboratively with BI and ETL Development, Data Architects, Data Analysts, Technical PMs and ECs, Product Management, Sales, and Operations to deliver on commitments will be crucial.
What do you have?
5+ years’ experience in a professional services firm providing IT solutions to commercial functions within biopharmaceutical firms or Commercial Operations experience in a biopharmaceutical firm.
Strong project management, requirements definition, client engagement, and communications skills. Proven track record of leading project teams and delivery excellence.
Expertise in biopharmaceutical commercial processes and data environments and experience with prescriber, payer and patient data derived from claims and clinical sources. Experience with various reference data, Government data and data agents a plus.
5+ years of relevant MDM consulting or industry experience especially around HCP and HCO management
Experience with CRM solutions in the pharmaceutical space specifically in integration and APIs, customer merging and mastering (e.g Veeva, Salesforce)
3+ years of experience gathering requirements and managing deliveries - working with developers in implementations using any MDM system.
3+ years’ experience with SQL and familiarity with SQL based databases and Data Warehouse design.
2+ years’ experience with AWS including service offerings, console interaction and AWS configuration a plus.
Demonstrated experience being the primary point of contact and building long-term relationships with internal and external customers.
Expertise with proven methodologies for analyzing, designing data and process flows.
Based in the US; able to work remotely from home
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
#LI-REMOTE
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
