IT Service Delivery Technician I
About the role
This vacancy has now expired. Please click here to view live vacancies.
- Provides support to both local and remote users. Logs all end-user issues in the Helpdesk Call tracking system.
- Responds to end user calls as a first tier of technical support, gathering information to resolve the issues, and /or assisting others in the resolution of the problem. Feeding back/supporting end-users through problem resolution in a prompt, professional and polite manner
- Responsible for the daily support of network and workstation operating systems, workstation connectivity, and end-user applications.Excellent communication skills. Strong problem-solving skills
- Receives questions in person, via email or via telephone from users having problems using computer software and hardware or inquiring how to use specific software such as database, word processing, electronic mail, operating systems, and printing.
- Performs network troubleshooting to isolate and diagnose common network problems and works with other IT Department Staff in the resolution of network related issues
- Performs Helpdesk Administration duties such as creating new accounts, directories, and granting access rights on the network systems and servers
- Performs Network Administration duties such as Exchange administration, Citrix administration, FilePrint Server Administration and Data backup administration.
- Performs Telephony Administration such as Handset Installation and maintenance, Voicemail administration, call monitoring administration and maintenance of telephone lines (analogue and digital).
- Performs first level Application Support on ICON Applications (OracleSQL Databases).
- Maintains a complete hardware and/or software listing for all equipment and peripherals. Ensures Support & Maintenance agreements are in place for all IT Equipment.
- Involvement and ability to lead IT projects. Excellent organizational, project management, communication and customer service skills. Including, time management, accountability, and administrative follow up.
- Be familiar with ICON SOP’s; ensure that as part of IT that you adhere to IT and all ICON SOP’s.
- All current Microsoft Windows platforms
- Microsoft Active Directory Services
- Microsoft Office 2000/2003
- DNS / WINS / DHCP / TCP/IP
- Strong knowledge of LANS / WANS
- Strong knowledge of Hardware maintenance (Video / network cards, RAM upgrades)
- Good knowledge of Exchange - User account setup, access permissions etc.
- This position requires a strong set of communications skills and customer service experience. Good organizational and written skills and the ability to interact with staff at all levels of our organization are essential.
- A Bachelor's degree (B.A.) in a computer related discipline, two to three years’ experience in a previous similar role are required; or equivalent combination of education and experience.
- Citrix Presentation Server
- Exchange 5.5 / Exchange 2003
- Oracle
- MS SQL
- Altiris Experience
- MCSE certification
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. See all locations Learn more about Our Culture at ICON
Day in the life
.png)
Teaser label
IndustryContent type
BlogsPublish date
05/29/2025
Summary
Blood Cancer Day Blood Cancer Day is a powerful reminder of the millions of individuals and families whose lives are affected by hematological malignancies every year. These diseases are complex,
.png)
Teaser label
IndustryContent type
BlogsPublish date
05/22/2025
Summary
World Schizophrenia Awareness Day 2025 Every year on 24 May, World Schizophrenia Awareness Day offers a vital opportunity to raise awareness, dismantle stigma, and celebrate the strength of individ
.png)
Teaser label
Inside ICONContent type
BlogsPublish date
05/08/2025
Summary
Standing Strong on Ovarian Cancer Day: ICON's Commitment to Advancing Care Ovarian cancer remains one of the most challenging gynaecologic malignancies, both in terms of detection and treatmen
Similar jobs at ICON
Salary
Location
Ireland, Dublin
Location
Dublin
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Accounting & Finance
Job Type
Permanent
Description
We are currently seeking a Revenue Manager to join our diverse and dynamic team. As a Revenue Manager at ICON, you will oversee the revenue management and financial reporting processes for clinical tr
Reference
JR131043
Expiry date
01/01/0001
Author
Damien KehirAuthor
Damien KehirSalary
Location
UK, Reading
Location
Reading
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team in a role dedicated to one of our most valued sponsors. . As a Senior CRA at ICON , you will pl
Reference
JR130205
Expiry date
01/01/0001
Author
Katty Barreto MaiaAuthor
Katty Barreto MaiaSalary
Location
Turkey
Department
Clinical Trial Management
Location
Turkey
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As a Site Engagement Liasion you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2025-119922
Expiry date
01/01/0001
Author
Yagmur YangozAuthor
Yagmur YangozSalary
Location
South Africa, United Kingdom, Spain, Romania
Department
Biometrics Roles
Location
Romania
South Africa
Spain
UK
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Data Management
Clinical Data Scientist Lead
Clinical Systems
Data Standards Consultant
Job Type
Permanent
Description
As a Senior Clinical Data Science Lead you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. Working within one of our newest
Reference
2025-118736
Expiry date
01/01/0001
Author
Jonathan CunliffeAuthor
Jonathan CunliffeSalary
Location
US, Salt Lake City (PRA)
Location
Multiple US Locations
Salt Lake City
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Trial Liasion
Job Type
Permanent
Description
ICON’s field-based Clinical Trial Liaisons are highly trained site engagement specialists who support clinical trials by providing scientific and clinical support to investigators and site staff to en
Reference
JR130270
Expiry date
01/01/0001
Author
Muna NelkeAuthor
Muna NelkeSalary
Location
Brazil, Sao Paulo
Location
Sao Paulo
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Trial Liasion
Job Type
Permanent
Description
ICON’s field-based Clinical Trial Liaisons are highly trained site engagement specialists who support clinical trials by providing scientific and clinical support to investigators and site staff to en
Reference
JR130269
Expiry date
01/01/0001
Author
Diego ToniniAuthor
Diego Tonini