IT Support Engineer I
About the role
This vacancy has now expired. Please click here to view live vacancies.
- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 5%) domestic and/or international
- Exemplifies an attitude of ownership and accountability with regards to the responsibilities of the role and works to build this mindset with others on the team.
- Research software and systems products and technologies to justify recommendations and support purchasing efforts.
- Coordinate and participate in key process improvements as they relate to the technical environment within the central laboratory.
- Act as an escalation point for Service desk tickets and Problem Resolution incidents.
- Planning, coordination, and implementation of the technical environment within the central laboratory including installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures.
- Proactively monitors and tune systems to achieve optimum performance levels; provide performance statistics and reports.
- Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation.
- Manage the technical environment within the central laboratory. Act as an escalation point for other team members supporting these technologies.
- Design and review of the technical environment within the central laboratory; assist in the architecture of the infrastructure required to support these environments.
- Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of the technical environment within the central laboratory to meet business requirements.
- Active Directory and Group Policy administration of client devices.
- Documentation and communication of configuration changes in support of change management processes.
- Communicating with business areas within the company to understand and assess needs.
- Troubleshooting and resolving complex 3rd Level desktop related issues.
- Staying current on business and industry-related technology to support various business areas.
- Reducing and eliminating Operations and Maintenance duties by analyzing and root cause analysis initiatives.
- In depth proven experience in a technical position supporting Laboratory / Medical infrastructure required. Ideally experience in a technical position supporting central laboratory infrastructure (laboratory information system (LIMS))
- Working knowledge of various technologies including items such as: Windows Operating Systems, Citrix XenApp, Powershell, VMware ESX/ESXi/View, DNS, DHCP.
- Strong working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, optimization/performance, and remote access technologies.
- Experience installing, configuring, and maintaining networking hardware and associated equipment.
- Experience installing, configuring, and maintaining desktop & server hardware and associated equipment.
- General knowledge of storage technologies such as storage area network (SAN) or Network-attached storage (NAS) as well as Unix based operating systems.
- Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Drivers license.
- Vendor management experience preferred.
- Bachelor’s Degree, or local equivalent, in related field or equivalent relevant work experience; Industry standard certifications preferred.

Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. See all locations Learn more about Our Culture at ICON
Day in the life
.png)
Teaser label
IndustryContent type
BlogsPublish date
05/29/2025
Summary
Blood Cancer Day Blood Cancer Day is a powerful reminder of the millions of individuals and families whose lives are affected by hematological malignancies every year. These diseases are complex,
.png)
Teaser label
IndustryContent type
BlogsPublish date
05/22/2025
Summary
World Schizophrenia Awareness Day 2025 Every year on 24 May, World Schizophrenia Awareness Day offers a vital opportunity to raise awareness, dismantle stigma, and celebrate the strength of individ
.png)
Teaser label
Inside ICONContent type
BlogsPublish date
05/08/2025
Summary
Standing Strong on Ovarian Cancer Day: ICON's Commitment to Advancing Care Ovarian cancer remains one of the most challenging gynaecologic malignancies, both in terms of detection and treatmen
Similar jobs at ICON
Salary
Location
Ireland, Dublin
Location
Dublin
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Accounting & Finance
Job Type
Permanent
Description
We are currently seeking a Revenue Manager to join our diverse and dynamic team. As a Revenue Manager at ICON, you will oversee the revenue management and financial reporting processes for clinical tr
Reference
JR131043
Expiry date
01/01/0001
Author
Damien KehirAuthor
Damien KehirSalary
Location
UK, Reading
Location
Reading
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team in a role dedicated to one of our most valued sponsors. . As a Senior CRA at ICON , you will pl
Reference
JR130205
Expiry date
01/01/0001
Author
Katty Barreto MaiaAuthor
Katty Barreto MaiaSalary
Location
Turkey
Department
Clinical Trial Management
Location
Turkey
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As a Site Engagement Liasion you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2025-119922
Expiry date
01/01/0001
Author
Yagmur YangozAuthor
Yagmur YangozSalary
Location
South Africa, United Kingdom, Spain, Romania
Department
Biometrics Roles
Location
Romania
South Africa
Spain
UK
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Data Management
Clinical Data Scientist Lead
Clinical Systems
Data Standards Consultant
Job Type
Permanent
Description
As a Senior Clinical Data Science Lead you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. Working within one of our newest
Reference
2025-118736
Expiry date
01/01/0001
Author
Jonathan CunliffeAuthor
Jonathan CunliffeSalary
Location
US, Salt Lake City (PRA)
Location
Multiple US Locations
Salt Lake City
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Trial Liasion
Job Type
Permanent
Description
ICON’s field-based Clinical Trial Liaisons are highly trained site engagement specialists who support clinical trials by providing scientific and clinical support to investigators and site staff to en
Reference
JR130270
Expiry date
01/01/0001
Author
Muna NelkeAuthor
Muna NelkeSalary
Location
Brazil, Sao Paulo
Location
Sao Paulo
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Trial Liasion
Job Type
Permanent
Description
ICON’s field-based Clinical Trial Liaisons are highly trained site engagement specialists who support clinical trials by providing scientific and clinical support to investigators and site staff to en
Reference
JR130269
Expiry date
01/01/0001
Author
Diego ToniniAuthor
Diego Tonini