- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 5%) domestic and/or international
- Exemplifies an attitude of ownership and accountability with regards to the responsibilities of the role and works to build this mindset with others on the team.
- Research software and systems products and technologies to justify recommendations and support purchasing efforts.
- Coordinate and participate in key process improvements as they relate to the technical environment within the central laboratory.
- Act as an escalation point for Service desk tickets and Problem Resolution incidents.
- Planning, coordination, and implementation of the technical environment within the central laboratory including installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures.
- Proactively monitors and tune systems to achieve optimum performance levels; provide performance statistics and reports.
- Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation.
- Manage the technical environment within the central laboratory. Act as an escalation point for other team members supporting these technologies.
- Design and review of the technical environment within the central laboratory; assist in the architecture of the infrastructure required to support these environments.
- Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of the technical environment within the central laboratory to meet business requirements.
- Active Directory and Group Policy administration of client devices.
- Documentation and communication of configuration changes in support of change management processes.
- Communicating with business areas within the company to understand and assess needs.
- Troubleshooting and resolving complex 3rd Level desktop related issues.
- Staying current on business and industry-related technology to support various business areas.
- Reducing and eliminating Operations and Maintenance duties by analyzing and root cause analysis initiatives.
- In depth proven experience in a technical position supporting Laboratory / Medical infrastructure required. Ideally experience in a technical position supporting central laboratory infrastructure (laboratory information system (LIMS))
- Working knowledge of various technologies including items such as: Windows Operating Systems, Citrix XenApp, Powershell, VMware ESX/ESXi/View, DNS, DHCP.
- Strong working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, optimization/performance, and remote access technologies.
- Experience installing, configuring, and maintaining networking hardware and associated equipment.
- Experience installing, configuring, and maintaining desktop & server hardware and associated equipment.
- General knowledge of storage technologies such as storage area network (SAN) or Network-attached storage (NAS) as well as Unix based operating systems.
- Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Drivers license.
- Vendor management experience preferred.
- Bachelor’s Degree, or local equivalent, in related field or equivalent relevant work experience; Industry standard certifications preferred.
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Our PeopleContent type
BlogsPublish date
08/14/2025
Summary
A Leader’s Journey: Karen Hahn on Growth, Culture and the Future of ICON Mexico Karen Hahn’s career at ICON has unfolded over more than 15 years, shaped not by a rigid plan, but by openness to ch
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Inside ICONContent type
BlogsPublish date
08/07/2025
Summary
Building a Career at ICON: A Conversation with Susie McEvoy, Senior VP of HR At ICON, career journeys are rarely linear – and Susie McEvoy’s story is a powerful example of that. From joining as a
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Inside ICONContent type
BlogsPublish date
08/01/2025
Summary
Clinical Research Nursing: A Vital Career at ICON Clinical research nursing is a specialised discipline that blends expert patient care with the science of clinical trials. Nurses in this role ar
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Location
US, Salt Lake City (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Salt Lake City
Remote Working
Office Based
Job Categories
Clinic
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR132414
Expiry date
01/01/0001
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Location
Santiago
Department
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Location
Santiago
Remote Working
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Job Categories
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Job Type
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Description
As a Clinical Research Associate you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with one of our
Reference
2025-120593
Expiry date
01/01/0001
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Salary
Location
Dallas
Department
Clinical Monitoring
Location
Dallas
Remote Working
Home-Based
Job Categories
Clinical Monitoring
Job Type
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Description
As a Senior Clinical Research Associate you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2025-121789
Expiry date
01/01/0001
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Salary
Location
Argentina
Department
Clinical Trial Management
Location
Argentina
Remote Working
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Job Categories
Clinical Trial Management
Job Type
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Description
As a Regional Clinical Project Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2025-121537
Expiry date
01/01/0001
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Salary
Location
United States
Department
Clinical Trial Management
Location
United States
Remote Working
Home-Based
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As an Imaging Operations Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2025-121559
Expiry date
01/01/0001
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