- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 5%) domestic and/or international
- Exemplifies an attitude of ownership and accountability with regards to the responsibilities of the role and works to build this mindset with others on the team.
- Research software and systems products and technologies to justify recommendations and support purchasing efforts.
- Coordinate and participate in key process improvements as they relate to the technical environment within the central laboratory.
- Act as an escalation point for Service desk tickets and Problem Resolution incidents.
- Planning, coordination, and implementation of the technical environment within the central laboratory including installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures.
- Proactively monitors and tune systems to achieve optimum performance levels; provide performance statistics and reports.
- Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation.
- Manage the technical environment within the central laboratory. Act as an escalation point for other team members supporting these technologies.
- Design and review of the technical environment within the central laboratory; assist in the architecture of the infrastructure required to support these environments.
- Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of the technical environment within the central laboratory to meet business requirements.
- Active Directory and Group Policy administration of client devices.
- Documentation and communication of configuration changes in support of change management processes.
- Communicating with business areas within the company to understand and assess needs.
- Troubleshooting and resolving complex 3rd Level desktop related issues.
- Staying current on business and industry-related technology to support various business areas.
- Reducing and eliminating Operations and Maintenance duties by analyzing and root cause analysis initiatives.
- In depth proven experience in a technical position supporting Laboratory / Medical infrastructure required. Ideally experience in a technical position supporting central laboratory infrastructure (laboratory information system (LIMS))
- Working knowledge of various technologies including items such as: Windows Operating Systems, Citrix XenApp, Powershell, VMware ESX/ESXi/View, DNS, DHCP.
- Strong working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, optimization/performance, and remote access technologies.
- Experience installing, configuring, and maintaining networking hardware and associated equipment.
- Experience installing, configuring, and maintaining desktop & server hardware and associated equipment.
- General knowledge of storage technologies such as storage area network (SAN) or Network-attached storage (NAS) as well as Unix based operating systems.
- Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Drivers license.
- Vendor management experience preferred.
- Bachelor’s Degree, or local equivalent, in related field or equivalent relevant work experience; Industry standard certifications preferred.
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Remote Working
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Expiry date
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Remote Working
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Remote Working
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Expiry date
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Remote Working
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Department
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Remote Working
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Expiry date
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