Manager, Client Engagement

Manager, Client Engagement - US Remote

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Symphony Health comprises curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times.

We are currently seeking a Manager, Client Engagement to join our diverse and dynamic team. As the Manager of Client Engagement at ICON, you will be responsible for fostering strong relationships with our clients and ensuring their satisfaction with our services. You will drive a team focused on delivering exceptional client experiences, managing client accounts, and driving initiatives to enhance client retention and engagement.

What You Will Be Doing:

• Driving new business opportunities in new and existing client accounts and providing leadership to the internal delivery teams to help assure excellence and client satisfaction.
• Lead client-facing meetings including engagement kickoffs,  account maintenance, and upselling opportunities.
• Developing and implementing strategies to enhance client relationships, address concerns, and drive client retention.
• Collaborating with internal teams to align service delivery with client expectations and project requirements.
• Monitoring client feedback and performance metrics to identify areas for improvement and implement solutions.
• Managing key client accounts, serving as the primary point of contact, and ensuring timely and effective resolution of any issues or challenges.

Your Profile:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in client engagement, account management, or customer service, with a strong track record of enhancing client relationships within Life Science / Pharmaceutical realm
• Experience with Patient level claims data
• Excellent leadership and team management skills, with the ability to drive client satisfaction and service excellence.
• Strong problem-solving and communication skills, with the ability to effectively manage client expectations and address concerns.
• Experience in developing and executing client engagement strategies and monitoring performance metrics.
• Able to travel up to 20%

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply