Medical Information Manager (Remote US)

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Summary:

Respond (in writing and/or verbally) and manage Medical Information inquiries from external Health Care Professionals for the Sponsor portfolio. Performs medical accuracy review of Promotional Materials containing medical content for assigned products as needed. Periodically handles inquiries off-hours (emergency calls) and provides clinical booth support at medical conferences.

Responsibilities:

• Respond to verbal and written medical inquiries from internal and external customers related to later-stage, post-launch products
• Medical inquiry management related to backlog of inquiries for any product as needed
• Adverse event reporting.
• Research, evaluate and summarize the published medical and scientific literature for assigned products.
• Review existing standard medical response letters and revises or develops new letters as needed. Proactively develop medical response documents.
• Perform medical accuracy review of promotional materials containing medical content for later-stage, post-launch products.
• Periodically handle inquiries off-hours (emergency calls) and may provide clinical booth support at medical conferences.
• Develop medical communication documents for internal contacts when needed in times of overflow or new product launch preparation.
• Work closely with other Medical Affairs departments to ensure successful completion of shared activities.
• Escalate concerns or issues related to departmental processes or specific communications.
• Recommend process improvements that can help reduce cycle times, improve quality or increase productivity.
• May directly manage Medical Information employees. Responsibilities include hiring, performance management and career development.

Job Functions (Knowledge, Skills, and Abilities):

• Good working knowledge of appropriate medical information guidelines/regulations
• Collects and analyzes information from a variety of sources.
• Application of knowledge and skills will result in the delivery of projects on-time and on budget
• Experience with entering data into databases, performing medical literature searches, and critically evaluating medical literature
• Effective verbal & written communication skills, familiar with MS Office Suite and videoconferencing.
• Strong medical writing skills required.
• Demonstrated cross- functional management skills.
• Excellent organization & multitasking skills

Qualifications:

• BS degree in Life Sciences or related field (required)
• Doctor of Pharmacy Degree (preferred)
• 8+ years’ relevant experience, related field including at least 1-2 years of experience in a Medical Information role

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.