Patient & Site Engagement Operations Specialist

The Patient & Site Engagement Operations Specialist will act as the primary contact for the trial team for management, execution and timely delivery of tactics for patient and site facing initiatives in support of a clinical trial.

What you will be doing:

• Critical evaluation of study protocols to identify enrollment and retention challenges requiring proactive recruitment/retention solutions
• Work with Therapeutic Experts and project delivery teams to determine strategic positioning of the recruitment/retention campaign within the overall study management strategy.
• Select and work with the appropriate partner vendor/s to develop, protocol specific recruitment/retention strategy and tactics.
  
• Work closely with proposal and study teams to present strategic recommendations to clients. Written and presentation-formats.
  
• Provide project teams ongoing assessment of contract scope and management of contract process 
• Responsible for all aspects of recruitment/retention project management including integration/coordination of vendor services into overall study management.
• Develop, present and facilitate recruitment/retention training sessions as needed including internal trainings, study team trainings, and investigator meeting presentations/workshops.
• Participating in the identification, evaluation and selection of recruitment/retention partner vendors.
• Participate in the development and management oversight of communication flow and project management processes with partner vendors.
• Participate in strategic planning and group development.

REQUIRED EXPERIENCE:

• Bachelor’s degree in project management, business, or a related field is preferred, with significant experience in project management and team leadership.
• Proven track record of successfully managing projects from inception to completion, with a focus on delivering results within scope, time, and budget constraints.
• Strong leadership and organizational skills, with the ability to effectively manage project teams and prioritize tasks.
• Excellent communication and interpersonal skills, with the ability to build relationships and manage stakeholder expectations.
• Proficiency in project management tools and methodologies.
• Detail-oriented, proactive, and adaptable, with a commitment to achieving project goals and driving continuous improvement.
• 5+ years focused in patient recruitment/retention strategy and/or project management preferred
• May travel once a year

PREFERRED EXPERIENCE:

• At least 3 years of relevant experience in patient recruitment, clinical trial execution with a pharmaceutical company,  CRO, and/or healthcare facility/research site.
• Expertise in the areas of drug development, clinical trial operations, and strategic planning.
• Previous experience in clinical trial operations including the execution of study outreach, patient compliance and study support programs.
• Strong planning and tracking skills, customer focused, well organized, detail oriented and capable of successfully managing multiple projects.
• Excellent time, priority, and self management skills.  Strong project management skills.
• Strong team orientation; demonstates initiative to solve problems and improve efficiency and/or customer service.
• High-degree of proficiency in Microsoft Excel, PowerPoint and Word. Microsoft Project preferred.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.