RBQM Change Management & Education Lead

Under the leadership of the Director of Development Operations Quality (DOQ) or designee, this position works in RBQM continuous improvement and is responsible for guiding and facilitating significant changes, particularly by focusing on educating employees and stakeholders about changes, ensuring they understand and readily adapt to new processes, systems, or technologies being implemented. The position identifies the potential impacts of change, determines what areas of the business should be adjusted, and facilitates any required change management across functions. This position is responsible for understanding company culture, its impact on change, and leading positive cultural change within the organization towards embracing RBQM implementation and continuous improvement and compliance to change.

What you will be doing:

• Developing change management strategies: Creating a comprehensive plan to manage the adoption of RBQM processes, including communication strategies, training programs, and stakeholder engagement initiatives.
• Designing and delivering training programs: Developing educational materials and workshops to educate employees about the changes, addressing concerns, and providing necessary skills to effectively utilize new systems.
• Communicating change effectively: Clearly communicating the rationale behind the change, its impact, and key timelines to all levels of the organization through various
• Issue Management: Solicits and receives escalation of issues related to Study Team's experience of implementation of RBQM by Clinical Research Organization (CRO) and develops strategies and processes to resolve issues. As the organization adopts in-house RBQM services, provides DOQ consultation to support teams in managing issues related to RBQM implementation focusing on education and continuous improvement.
• Stakeholder management: Identifying key stakeholders, managing their expectations, and addressing any resistance to change.
• Monitoring and evaluation: Benchmarking, baselining, analyzing, and tracking the progress of change implementation, identifying areas for improvement, and adjusting strategies as needed.

Key Skills:

• Strong communication skills: Ability to clearly articulate complex information to diverse
• Leadership abilities: Inspiring and motivating others to embrace change and adopt new
  
• Project management skills: Effectively planning, organizing, and executing change
• Change management methodologies: Understanding different change management frameworks and applying them appropriately.
• Adult learning principles: Designing and delivering effective training programs for adult

Experience

• Demonstrated leadership, critical thinking skills, and ability to influence teams driving them to shared consensus.
• Strong verbal and written communication skills with ability to effectively communicate with a broad range of stakeholders at all levels to build strong, positive
• relationships under challenging and evolving landscapes.
• Ability to interact with key stakeholders and create and present complex information effectively to promote excellence.
• Ability to lead and execute continuous
• Experience in developing or contributing to processes and/or SOPs and/or
• Experience in quality, risk, and issue management and in assessment of non-
• Acute attention to detail with ability to analyze complex information, extrapolate facts, and communicate succinctly and confidentially.
• Experience in managing complex and sensitive operational
• Strong cooperative team player with the ability to be flexible and adapt to a changing
• Used to working in a multidisciplinary setting with a strong customer-
• Excellent planning, prioritization, and organizational skills, and able to work independently or within a group.
• Exposure to all phases of clinical trials and in the conduct and management of large and complex multinational clinical trials preferred.

Minimum Requirements

• Master's degree or equivalent with a strong emphasis on business administration, organizational development, or data-science. Consideration will be given to individuals with other educational achievements with a strong overall profile.
• Minimum of 5 years’ experience in a pharmaceutical, bio-pharmaceutical, or Contract Research Organization company, or equivalent.
• Minimum of 5 years’ experience in a role exposed to RBQM or minimum of 2 years' experience in a lead role within RBQM.
• Must have working knowledge of ICH GCP and other relevant regulatory/health authority experience.
• Lean six-sigma belt preferred.
• Ability to travel.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.