Senior Client Services Associate, Language Services

Senior Client Services Associate, Language Services - Spain but other European locations maybe considered- Hybrid

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages? Are you interested in coordinating clinical translation & linguistic validation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company, which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.

We currently have an opportunity for a Sr Client Services Associate, a client-facing role, office or remotely based. As the client’s main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.

As a Sr Client Services Associate, you will be asked to ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes (budgeting, proposal writing, client relationship management, timeline planning, risk management) coordinating with internal teams and with external parties.

You will be trained to process a request in autonomy, using standard tools and quality processes and with an appropriate client-facing attitude.

Our Language Services team is part of our PCS group with offices based in France, Spain, UK, US and Korea. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal ICON groups and external clients.

To succeed you will need:

· Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints,

· Experience in client services and/or in the translation industry,

· Experience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus

· Process-driven and strong attention to detail with superior organizational skills

· Strong team player

· Experience in managing multiple, varied tasks simultaneously and independently

· MS Office Suite

· Ensure delivery of finished product at the expected level of quality within the set timelines

· Administrative follow-up of the projects from launch to finalization

· Self-motivated and comfortable working both independently and as part of a team

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply