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Supervisor, Pharmacovigilance

  1. Mexico City
JR120509
  1. Pharmacovigilance & Patient Safety
  2. ICON Full Service & Corporate Support
  3. Hybrid: Office/Remote

About the role

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ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The role:

The Supervisor Pharmacovigilance supervises a subordinated group and oversees the related tasks. The Supervisor Pharmacovigilance supports creation and updates of SOPs, participates in departmental process and system improvement initiatives.


• Reviews project tasks performed by the group and provides leadership in the delivery of related services to clients.
• Is actively working on the tasks the subordinated job role performs as per the respective job description.
• Supervises case workflow.
• Assists or provides oversight with organization and planning of meetings, including preparation and distribution of presentations, agendas, and meeting minutes, as requested.
• Ensure adequate maintenance of SAE Hot Line, and other departmental phone lines, including documenting contacts and submitting to appropriate personnel.
• Recommends and supports implementation of performance and productivity improvements within the assigned service area to ensure optimal utilization of billable staff.
• Performs metric collection and data analysis to support company efforts for continuous improvement in policies, procedures, and business processes.
• Identifies and implements process improvements through review of SOPs, processes and recommends improvement plans to senior management.
• Participates in task forces to implement process improvement initiatives.
• Builds teamwork and improves process and productivity by working within and across functional areas.
• Creates an environment that encourages learning, self-improvement and career development for staff.
• Supports the development and implementation of training for the subordinated group or other personnel within the assigned service area.
• Supports direct reports and senior management during audit preparation and conduct. Responds to audit findings as needed.
• Develops company employees to ensure high quality work performance and retention of high-quality employees.
• Ensures staff development and performance feedback are provided through activities such as mentorship and career development.
• Communicates team/individual goals and expectations to ensure direct reports understand their responsibilities.
• Involved in the recruiting processes for new employees within the assigned service area.
• May serve as Local/Qualified Person for Pharmacovigilance (including deputy level).

Supervision Given
• Directly supervises support-level staff and/or entry level professionals.
• Work is done independently and reviewed at critical points.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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