Team Lead, Language Services

Team Lead, Language Services

Home or office based

Poland/Romania/US/Mexico

Our Language Services team is part of our Commercialisation and Outcomes group, working out of our offices in Abingdon (UK), Raleigh-Durham (US), Lyon (France), Barcelona (Spain), and Seoul (Korea). The team provides translation of clinical trial related materials for both internal and external clients. The translation group consists of office-based teams with varied responsibilities, managing projects and liaising with our clients and freelance translators.

We currently have an opportunity for a Team Lead. In this role you will actively supervise and manage a small team of Project Assistants.

Role responsibilities:

• Maintain acute awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for junior staff.
• Drive understanding and awareness of project team members on the nature of client relationships and supports the building/broadening of these relationships where appropriate.
• Proactively develop new project management practices and operational systems to drive project efficiencies, quality and risk management.
• Oversee functional team of project and/or operational staff ensuring proper training and resourcing levels. .
• Develop and mentor staff through training and coaching opportunities and by creating process guides, best practice documents and other materials.
• Monitors and ensures PCS staff are providing a level of service and quality deliverables which falls within our high standards May manage a portfolio of active projects.
• Identify and assesses risk in projects and build in assumptions to the proposal to address those risks.
• Actively contribute to organizational learning by obtaining internal/external client feedback and tracking issue resolution.
• Supports the development of new staff by carrying out designated training plan and serving as a mentor.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.