Client Relationship Manager

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Symphony Health comprises curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times.

We enable our clients to drive revenue growth and improve commercial effectiveness while adapting to the transformation of the healthcare ecosystem via our core offerings:

• Integrated Dataverse (IDV®) -  Symphony integrates a broad set of patient, prescriber, payer and clinical data together into our IDV® to provide clients with the most comprehensive view of drivers of biopharmaceutical market demand.  Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets.

• Vantage™ Applications & Symphony Healthcloud™ – Symphony offers a comprehensive suite of cloud-enabled applications to support commercial analytics and hosted data integration and management solutions.  Leveraging their extensive experience with healthcare data, Symphony integrates and ensures the quality of data from a wide variety of sources, including claims, registry, lab and electronic health record (EHRs).

• Consulting & Services  – Symphony offers a comprehensive set of retrospective and prospective commercial analytics, enabling clients to leverage Symphony and other data to improve brand performance.  With deep expertise in patient analytics, promotion optimization, media measurement, targeting & segmentation and managed markets, Symphony offers our clients access to the expertise and analytics necessary to make effective decisions and improve their performance.

Leveraging Symphony’s comprehensive data assets, Vantage applications, HealthCloud platform, and data integration capabilities, this team offers customized, technology-enabled services to clients and act as a key interface with internal technology and operations teams.

What will you do?

The Client Relationship Manager is responsible for effective and efficient implementation of custom large scale data aggregation and integration projects centered around Symphony Health’s proprietary patient de-identification process and typically including multiple data sources such as Specialty Pharmacies, Diagnostic Labs, and HUBS. The CRM will act as the key client interface and project manager and is directly responsible for ensuring client satisfaction while achieving project profitability objectives.

Essential Duties and Responsibilities:

• Delivery Excellence - The CRM will act as a key client interface and project manager, ensuring successful project execution.  This resource will work closely with Symphony Health IT and Operations to implement custom integration/aggregation solutions, ensuring will ensure that the solutions are operationally sound and are delivered in a consistent and reliable manner.

• Contribute to High-performing Team – The CRM will work with the Directors, Managers, Practice Leaders, and Principals to ensure the practice is staffed with knowledgeable, effective resources. 

• Achieve Financial Objectives - The CRM will be directly responsible for project-level profitability, effectively managing project scope and resources to “deliver as committed.” 

• Offerings Development – The CRM will support the definition and implementation of new HDS offerings that have substantial market potential. 

What do you have?

• 7+ years experience in a professional services firm providing IT-related services to the biopharmaceutical industry

• Possess expertise in biopharmaceutical commercial processes, knowledge of commercial analytics and supporting business intelligence platforms, and experience with prescriber, payer and patient data derived from claims and clinical sources

• Extensive knowledge of data integration and management

• Ability to effectively engage with clients to understand their needs, document requirements, and ensure delivery excellence

• Demonstrated ability to work collaboratively with internal teams including Product Management, Operations, IT to deliver on commitments and support development of the core platforms

• Proven track record of leading project teams and delivery excellence

• Ability to travel 25% nationally

• Undergraduate technical or management degree

• PMP certification preferred

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

#LI-LE1

#LI-REMOTE