Manager, Client Engagement

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Manager, Client Engagement – Medical Communications

At ICON, it’s our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn’t mean you can’t have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?

We are looking for passionate, resilient, and inspiring individuals to join our team. The Manager, Client Engagement is responsible for driving new business opportunities in new and existing client accounts and providing leadership to the internal delivery teams to help assure excellence and client satisfaction, The Manager is the lead client-facing contact responsible for the client relationship, including engagement kickoffs,  account maintenance, and upselling opportunities.

The role

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
• As a virtual team manager, the manager is expected to recognize the importance of, and commit to fostering a culture of, process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Help drive sales efforts to achieve targets in new and existing accounts
• Retain, manage and expand revenue with clients in assigned client tier, territory or grouping
• Work collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive productivity and cost control
• Ensure timely invoicing and revenue tracking and reporting
• Manage pricing/margin of new proposals with the Project Management team.
• Maintain a positive, results-oriented and engaging work environment.
• Communicate with the delivery teams an open, balanced and objective manner.
• Travel (approximately 25%) domestic

What you need

• Prior Agency experience
• Able to produce clear, substantive and effective written communications
• Communicates effectively with others at all levels within the organization and with clients/vendors
• Ensures project activities are consistent with project requirements and contractual scope of work
• Able to determine the multiple tasks involved in a project or assignment and prioritize their completion
• Able to adapt to changes in deadlines and changes in the nature of assignments
• Able to appropriately prioritize competing project demands

What you will need:

• Bachelor’s Degree
• 3+ years of relevant experience

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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