Senior Operation Program Specialist

Senior Operation Program Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

What you will bring:​

• Maintain a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective manner
• Develop, implement and manage the core communication process for managing inventory, scheduling and deliverables
• Manage operations-based reports including:  inventory, operations scheduling/planning, delivery performance metrics, operations status reports
• Working with the operations management to develop, implement and maintain both the individual and departmental performance metrics for Image Analysis
• Working on capacity and resource planning for all external technical resources
• Support the Operations teams with planning, process updates and timelines
• Identify areas for process improvement and help lead the updates
• May represent Image Analysis and Operations in both internal/external meetings
• May work on special projects as assigned by VP, Operations
• compliance with internal SOPs

Your profile:

• Bachelor’s Degree (preference in Life Sciences or similar) or equivalent education/work experience.
• Minimum of one to three years in a client facing role and one to two years in a clinical research environment is preferred.
• Excellent customer service skills with strong communication and interpersonal skills.
• Must be highly organized and motivated with good problem-solving skills
• General knowledge of applicable regulations is desired
• General knowledge of Good Clinical Practice desired
• Intermediate MS office experience required 

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply