At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
To lead a team of Senior Site Specialists/Site Identification leads, as assigned, to ensure consistency of Site Identification delivery and process and to ensure all team/department goals, as assigned are met
Oversee day to day management of personnel assigned to ensure that the study is being conducted in accordance with that plan and in an effective manner, meeting ICON/sponsor timelines and expectations and in adherence with ICON/client KPIs, ICON/client SOPs, reporting norms, appropriate regulations and ICON’s quality standards.
Ensure effective resource planning and allocation to studies, including recruitment of high performing staff, line management of personnel, ensuring and providing adequate training and training compliance, mentorship/coaching, career progression and succession planning.
Proactively manage the studies and personnel assigned, quickly identifying barriers to success and defining strategies and mitigation plans to ensure prompt return to successful performance where required.
Provide effective management support to the resources and continue to encourage a high performing culture within the teams. Carry out all relevant line management responsibilities including appraisals, goal setting and development plans.
Agreeing and ensuring delivery of high quality performance and performance measurements. Ensure effective utilization and recovery of resources within assigned team. Ensure resources within team operate in a professional, service-orientated and client focused manner.
Recognize, exemplify and adhere to ICON's values which centres around our commitment to People, Clients and Performance.
As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
To ensure all team/department goals, as assigned are met
*Develop expertise in a specific area (eg. therapeutic area, Sponsor process, Geographic regions) and act as a consultant / reference point to the group on all issues related to the area of expertise. The candidate will be aligned, as much as possible, with the conduct of relevant Site Identification services related to the given area of expertise, which may include being the main point of contact for designated strategic partners for the conduct of Site Identification services
Act as a subject matter expert in relation to Site Identification for team, internal/external clients, whether based on ICON SOPs or Strategic Business Processes for key clients
Provide strategic input to Business Development, Operations and to Sponsors and to be an expert resource to teams
Lead/Drive process improvement initiatives for the Site Identification group, in order to improve quality and timelines taking into account lessons learnt from ongoing projects. Ensure new initiatives are rolled-out and followed through.
Optimize operational efficiency through sharing & centralization of information and promotion of best practice within the sub-team and the wider group. Effectively manage change and drive innovation and continuous improvement in all areas of responsibility
To liaise with other sub groups within the Study Start up department or cross functionally to ensure an integrated start up plan, consistency and improvement of process
Communicate openly and effectively with direct line-manager on all critical issues, business growth opportunities and prepare/review status reports versus client deliverables taking appropriate actions.
**If assigned, plan the site identification process for awarded studies, having conducted appropriate handover from the assigned feasibility manager from proposal stage and to liaise with the Study Start up manager/Lead to ensure an integrated start up plan
Develop Strategy, Site Profile and Protocol Study Specific Requirements, Feasibility questionnaire/synopsis, ranking plan specific to each protocol for discussion/approval with the project team/Sponsor.
*Conduct evidence based analysis at the end of the Site Identification ( or during if interim analysis required), to come up with proposed site and country scenarios/plans and proposed recruitment rates, as well as any other recommendations for presentation/discussion with Sponsor/Project team. Ensure that all data collected in the support of Site Identification or feasibility (where site contact is required) is of high quality, accurate and fully documented in ICON’s systems.
*Preparation of internal project information to support ad hoc requests for information from clients
*Preparation for, and attend, client meetings as required, to ensure that the services of the group are clearly presented and used to support strategic project planning.
*To be accountable for delivery on time, on budget and managing the hours of all staff associated with Site Identification services assigned to the candidate.
*Deliver high quality standards and strive for excellence; Act in a proactive, flexible and responsive manner to both internal and external customer needs
To undertake other reasonably related duties as my be assigned from time to time
Responsibility to line manage staff, as assigned and as further described in the line management responsibility section
Offering assistance and mentoring team members to create a supportive working environment, developing effective working relationships with the team to enable an atmosphere of motivation, creativity and innovation whilst providing opportunities for future grown and career development within the team.
Lead by example and set high standards that others will follow.
Encourage and train others to mentor more junior staff as part of their personal development
