Senior Manager, Vendor Management

As a Senior Manager, Vendor Management you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

This position will focus on the relationship with and oversight of Vendors providing services to support Global Clinical Operations (GCO).  It will also drive new vendor selection initiatives. This individual will partner with senior level stakeholders within GCO and beyond (e.g. Finance, QA, legal) to ensure Vendors are achieving committed goals and service levels and to ensure new vendors are assessed per departmental processes. This individual will function as a Co-Chair for GCO-Vendor Joint Operations Committees (JOCs) by managing and driving clinical Vendor accountability with internal stakeholders.

The position will facilitate the development of appropriate governance for identified vendors in GCO and with other internal clients as necessary. This role will interact with key leadership and staff in all areas of GCO, as well as with other internal and external stakeholders.

What you will be doing:

• Establish and manage overall relationship with select vendors
• Establish governance with select vendors
• Monitor service level metrics and key performance indicators
• Recommend strategies and process improvements
• Support cross-functional relationships with internal clients including: GCO, Legal, Finance, and QA.
• Execute new vendor selection initiatives (aka RFI/RFPs) in accordance with departmental processes
• Negotiate Master Service Agreements (MSAs) driving toward preferred rates and favorable discounting

TECHNICAL AND COMMUNICATIVE SKILLS:

• Excellent organizational and communication skills
• Excellent analytical and problem solving skills
• Excellent negotiation and interpersonal skills
• Experience with conflict resolution
• Proven relationship building ability

EDUCATION AND EXPERIENCE LEVELS:

• Bachelor's degree is required
• 3-5+ years of experience in vendor/alliance management, project management / relationship management, new vendor selection process (RFP), or leading cross-functional work-streams within the pharmaceutical industry on either sponsor or vendor side

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.