Account Manager, PCS

Account, Manager, PSC, Canada, Home Office

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

What You Will Be Doing:

• Managing a portfolio of active clients, including client communications, outreach, and coordination of RFI/RFP responses with all stakeholders as needed.
• Efficiently qualifying client requests to streamline the process.
• Collaborating with operational teams and suppliers to create compelling and competitive proposals.
• Explaining and promoting the company's products and services to maintain and expand the current and prospective client base.
• Participating in meetings with internal and external clients on operational topics, whether through conference calls or face-to-face meetings.
• Ensuring the delivery of finished products at the expected level of quality within set timelines.
• Providing administrative follow-up for projects from launch to finalization.

Your Profile:

• Excellent customer service skills, including the ability to communicate clearly with clients and resolve customer issues or complaints.
• A minimum of 3 years of experience in client services and account management.
• Experience in the domain of clinical outcomes assessments is a plus.
• A process-driven approach with strong attention to detail and superior organizational skills.
• Dedicated team player, capable of working both independently and collaboratively.
• The ability to manage multiple tasks simultaneously and independently.

Nous cherchons actuellement un gestionnaire de compte de services centrés sur les patients (PCS) pour se joindre à notre équipe diversifiée et dynamique. En tant que gestionnaire de compte PCS chez ICON, vous jouerez un rôle clé dans la gestion des relations avec les clients, la coordination de l’élaboration de propositions convaincantes, et en vous assurant de livrer des services de grande qualité qui contribuent au progrès des traitements et thérapies innovantes grâce aux essais cliniques.

Ce que vous ferez :

• Gérer un portefeuille de clients actifs, y compris les communications avec les clients, la sensibilisation et la coordination des réponses aux demandes d’information (RFI) et aux appels d’offres (RFP) avec toutes les parties prenantes, si besoin.
• Déterminer efficacement les demandes des clients pour rationaliser le processus.
• Collaborer avec les équipes opérationnelles et les fournisseurs pour créer des appels d’offres convaincants et compétitifs.
• Expliquer et promouvoir les produits et services de l’entreprise pour maintenir et développer la base actuelle de clients et de prospects.
• Participer aux réunions avec les clients internes et externes sur les sujets opérationnels, que ce soit au cours de téléconférences ou de réunions en personne.
• S’assurer de la livraison de produits finis ayant le niveau attendu de qualité dans les délais prévus.
• Fournir un suivi administratif des projets, de leur lancement à leur finalisation.

Votre profil :

• Excellentes compétences en matière de services à la clientèle, y compris la capacité à communiquer clairement avec les clients et à résoudre leurs problèmes ou réclamations.
• Un minimum de 3 ans d’expérience dans un service client et en gestion de comptes.
• Une expérience dans le domaine de l’évaluation des résultats cliniques est un plus.
• Une approche axée sur les processus, un grand souci du détail et des compétences organisationnelles supérieures.
• Un solide esprit d’équipe, capable de travailler de façon indépendante et en collaboration.
• Une capacité à gérer de multiples tâches simultanément et de façon indépendante.

#LI-MO1

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply