Team Lead, PCS

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Team Lead, PCS
Our Language Services team is part of our Commercialisation and Outcomes group, working out of our offices around the world. The team provides translation of clinical trial related materials for both internal and external clients. The translation group consists of various teams with varied responsibilities, managing projects and supporting the management of projects, as well as liaising with our clients and freelance translators.
We currently have an opportunity for a Team Lead either onsite or remote. This specific role will oversee a team of Localization Engineers and DTP Specialists and manage the teams as part of the overall service delivery team at ICON Language Services

Role responsibilities:

STRATEGIC
*Actively supports the growth and integration of service areas with ICON’s Clinical & Scientific Research (PCS).  
*Proactively and independently expands knowledge base on constantly evolving industry trends and news and best practices.
*Maintains acute awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for junior staff.
*Drives understanding and awareness of project team members on the nature of client relationships and supports the building/broadening of these relationships where appropriate.
*Proactively develops new department relevant management practices and operational systems to support project efficiencies, quality and risk management.
*Oversees functional team of operational staff ensuring proper training and resourcing levels.
* Develops and mentors staff through training and coaching opportunities and by creating process guides, best practice documents and other materials.
*Responsible at the functional team level for the human resource management activities including maintenance of proper staffing levels, resource optimization, attainment of individual and team goals, employee relations, mentoring, talent/career development, and rewards/recognition based on achievement of goals.

FUNCTIONAL
*Monitors and ensures PCS staff are providing a level of service and quality deliverables which falls within our high standards
*Identifies and assesses risk in projects and builds in assumptions to the proposal to address those risks.
*Actively contributes to organizational learning by obtaining internal/external client feedback and tracking issue resolution.

*Represents department and/or functional area at internal and external meetings and strategy review presentations/overviews as appropriate
*Ensures proper training and resourcing levels of staff. Escalates issues to senior management at proper timings.
*Supports the development of new staff by carrying out designated training plan and serving as a mentor.
*Maintain department-specific project tools and project checklists
*Responsible for ensuring compliance of the team with all relevant SOPs, policies and procedures and trainings.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.